Personal Banker II: Build Relationships & Grow Deposits

Fifth Third Bank, N.A.; Franklin (TN); On-site; USD 40,000 - 65,000; Full time

Job summary

Fifth Third Bank, N.A. in Franklin, TN seeks a Personal Banker Associate II to begin with a 4–8 week onboarding program featuring rotations in Operations and Sales & Service.

The role emphasizes sales development and building customer relationships by promoting deposits, loans, and fee-based services while maintaining excellent service. You will collaborate with Mortgage, Small Business, and Commercial partners to deliver holistic financial solutions.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new customers and cross-sell to existing customers.
• Ability to analyze credit and financial information using advanced math.
• Represent Fifth Third Bank professionally in appearance and communication.
• Understand Retail policies and procedures to make sound decisions.
• S.A.F.E. Act registration at time of employment via NMLS.

Responsibilities

• Use consultative sales processes to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and recommend suitable solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with Mortgage, Small Business, Commercial and Investment partners to provide financial solutions.
• Meet or exceed customer experience and production goals; contribute to revenue growth.
• Guide CSRs on sales and referral processes.
• Maintain customer satisfaction with a friendly, professional demeanor.

Skills

Sales experience

Financial knowledge

Communication skills

Customer service

NMLS registration

Education

College degree or equivalent

Job description

Fifth Third Bank, N.A. in Franklin, TN seeks a Personal Banker Associate II to begin with a 4–8 week onboarding program featuring rotations in Operations and Sales & Service.

The role emphasizes sales development and building customer relationships by promoting deposits, loans, and fee-based services while maintaining excellent service. You will collaborate with Mortgage, Small Business, and Commercial partners to deliver holistic financial solutions.