Personal Banker: Grow Wallet Share & Customer Loyalty

PNC Financial Services Group, Inc.; Foley (AL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Foley or Spanish Fort, Alabama. The role focuses on acquiring and deepening the branch customer base, delivering proactive financial guidance, and driving customer loyalty through tailored PNC solutions.

The position emphasizes in-office work with a strong emphasis on customer experience, collaboration with ecosystem partners, and adherence to risk and policy standards. Prior retail banking experience is favored.

Qualifications

• Associates degree or equivalent and related experience or product knowledge.
• Ability to identify opportunities to improve the customer’s financial wellbeing.
• Experience in retail banking or financial services is preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations with a defined sales process.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated experience.

Skills

Sales & Service

Customer Focus

Financial Knowledge

Relationship Building

Communication

Prospecting

Education

Associates degree or equivalent

Tools

CRM software

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Foley or Spanish Fort, Alabama. The role focuses on acquiring and deepening the branch customer base, delivering proactive financial guidance, and driving customer loyalty through tailored PNC solutions.

The position emphasizes in-office work with a strong emphasis on customer experience, collaboration with ecosystem partners, and adherence to risk and policy standards. Prior retail banking experience is favored.