Personal Banker - Grow Relationships and Drive Loyalty

PNC; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Pension and stock purchase plans

Job summary

PNC is seeking a Personal Banker in Detroit, MI to actively grow the branch customer base and deliver tailored financial solutions. You will engage customers face-to-face, identify opportunities, and work with partners to expand wallet share while maintaining strong risk controls.

The role requires an associate degree and 3+ years in banking, with a focus on customer service, sales, and digital tools. This is an in-office position in Detroit with comprehensive benefits.

Qualifications

• Associates or equivalent degree plus related experience.
• 3+ years in similar retail banking roles.
• Background checks required by policy.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service.
• Manages the customer experience to improve financial wellbeing.
• Collaborates with ecosystem partners to grow wallet share.
• Delivers a full PNC conversation to identify solutions.
• Performs lobby engagement and educates customers on options.
• Manages risk by adhering to policies and participates in branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Proactive Sales

Education

Associate degree

Job description

PNC is seeking a Personal Banker in Detroit, MI to actively grow the branch customer base and deliver tailored financial solutions. You will engage customers face-to-face, identify opportunities, and work with partners to expand wallet share while maintaining strong risk controls.

The role requires an associate degree and 3+ years in banking, with a focus on customer service, sales, and digital tools. This is an in-office position in Detroit with comprehensive benefits.