Personal Banker - Frisco, TX

First Convenience Bank; Frisco (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

First Convenience Bank in Frisco, Texas, is seeking a dedicated customer service representative to provide exceptional service in a high-volume sales environment. Candidates should have a high school diploma and some retail or customer service experience.

Responsibilities include processing transactions, evaluating customer needs, and actively cross-selling bank products. A flexible schedule, including evenings and weekends, is required. Apply to join a team that supports a diverse customer base.

Qualifications

• Must be at least 18 years of age.
• Six months of work experience in a retail or customer service environment preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products.
• Process deposits and cash transactions accurately.
• Cross-sell bank services and products.

Education

High school diploma or equivalency

Job description

Eligibility Requirements

• Must be at least 18 years of age.
• High school diploma, high school equivalency, or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co‑workers and work effectively in a team environment.

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash in a high‑volume sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success.
• Follow established policies in accordance with the bank and the supervisor’s direction.
• Accountable for the personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in‑store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, record all transactions accurately and balance each day’s operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against acceptance of counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier‘s checks, bank‑to‑bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross‑sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish‑speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Maintain regular and predictable attendance and punctuality.

Approval Limits

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location.
• Ability to work in a high‑volume, stressful, and noisy environment.
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery.
• Ability to lift up to 50 lbs.