Personal Banker

First National Bank Texas; Phoenix (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused Retail Teller to provide exemplary service and handle cash transactions in a high-volume branch.

You will evaluate customer relationships, promote banking products, and follow bank procedures under supervision while contributing to a team-oriented sales culture. Flexible scheduling and teamwork are essential for this role.

Qualifications

• Must have strong customer service skills and be able to handle cash transactions accurately.
• Experience in retail or customer service within a fast-paced environment preferred.
• Ability to work in a team and adapt to a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service with receipt and payment of cash in a high-volume sales setting.
• Recommend bank products and services to support customers’ financial wellness.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Prospect for in-store sales opportunities where applicable.
• Process deposits and cash movements, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Enter transactions into computer systems and issue receipts.
• Sell money orders, cashier’s checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Complete other tasks as requested by supervisors.
• Maintain regular attendance and punctuality.
• Approval limits will be based on authorities.

Skills

Customer service

Cash handling

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Cash register

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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