Personal Banker

First Community Bancshares, Inc.; Frisco (TX); Hybrid; USD 32,000 - 38,000; Full time

Job summary

First Community Bancshares, Inc. in Frisco, TX, is seeking a Teller to provide outstanding service in a busy branch. You will handle cash, process deposits and payments, and assist customers with banking needs while maintaining accuracy and compliance.

The role requires a friendly demeanor, teamwork, and the ability to work evenings, weekends, and holidays as needed. You will help customers choose products and services to support their financial goals, including cross-selling where appropriate.

Qualifications

• Provide exceptional customer service in a high-volume retail banking environment.
• Assist customers with deposits, withdrawals and product inquiries.
• Adhere to bank policies and procedures.
• Cross-sell bank services to meet customer needs.
• Work effectively in a team and maintain accuracy.

Responsibilities

• Receive and process cash deposits and payments accurately.
• Evaluate customer relationships and recommend bank products.
• Process deposits and balance daily transactions.
• Sell money orders, cashier's checks, wires, and CDs.
• Cross-sell services to a diverse customer base, including Spanish speakers.
• Maintain attendance and punctuality.
• Follow supervisor direction and established policies.
• Operate computer and office equipment.
• Stand or walk for extended periods.
• Assist with in-store sales environment.

Skills

Customer service

Cash handling

Sales

Teamwork

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

* At least 18 years of age
* High school diploma, high school equivalency or currently attending high school
* Six months of work experience in a retail or customer service environment preferred
* Must be able to work a flexible schedule including evenings, weekends, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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