Personal Banker - Granbury, TX

First Convenience Bank; Granbury (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

First Convenience Bank in Granbury, TX is seeking a customer-focused teller to handle cash transactions in a high-volume setting. You will evaluate customer needs and recommend banking products while following bank policies.

The role involves processing deposits, issuing receipts, cross-selling services, and assisting a diverse, Spanish-speaking clientele; uptime and teamwork are essential.

Qualifications

• Minimum age 18 and a high school diploma or equivalent.
• Prefer 6 months in retail or customer service.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Pass background check and work well in a team.
• Serve a diverse customer base, including Spanish speakers.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales setting.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned.
• Engage in in-store prospecting within the bank environment.
• Process deposits and outgoing funds, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items and IDs.
• Enter transactions, issue receipts, and balance cash drawer.
• Sell money orders, cashier’s checks, wires, and CDs; process Western Union wires.
• Cross-sell bank services and assist a Spanish-speaking customer base.
• Attend to additional tasks as assigned; maintain regular attendance.

Skills

Customer service

Cash handling

Sales

Teamwork

Flexible schedule

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Cash handling equipment

Computer literacy

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.