Personal Banker - San Antonio, TX

First Convenience Bank; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A customer-focused banking institution in San Antonio is seeking individuals to provide exceptional customer service in a high volume environment. Duties include handling cash transactions, evaluating customer needs, and cross-selling products like money orders and cashier's checks. Candidates must be at least 18 years old with a high school diploma or equivalent and should be able to work flexible schedules including evenings and weekends. Teamwork and effective communication with diverse customers, including Spanish speakers, are essential.

Qualifications

• Must be at least 18 years old.
• Six months of work experience in retail or customer service preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service under supervision.
• Evaluate customer relationships and recommend bank products.
• Process deposits and pay out funds according to procedures.

Skills

Customer service

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish-speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.