Personal Banker — Elevate Customer Wealth & Loyalty

PNC Financial Services Group, Inc.; Ellwood City (Lawrence County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical / Prescription coverage

401(k) with match

Paid holidays

Vacation days

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker to join the Retail Banking team in Ellwood City, PA.

The role focuses on acquiring and deepening the branch customer base, delivering a differentiated customer experience, and driving revenue through PNC solutions. You will engage with customers through proactive sales, lobby activities, and collaboration with ecosystem partners, while managing risk and adhering to policies.

Qualifications

• Typically requires 3+ years of experience in banking or related field.
• Associates degree or equivalent may be preferred.
• Background in branch banking and customer service.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by improving the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Leverages ecosystem partnerships and Centers of Influence to acquire, expand, and retain relationships.
• Delivers a full PNC conversation with every client interaction to identify appropriate solutions.
• Performs lobby engagement activities to connect with customers and position PNC products.

Skills

Banking

Customer Service

Identifying Opportunities

Proactive Sales

Digital Awareness

Effective Communications

Understanding Customer Needs

Selling

Client Loyalty

Managing Multiple Priorities

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker to join the Retail Banking team in Ellwood City, PA.

The role focuses on acquiring and deepening the branch customer base, delivering a differentiated customer experience, and driving revenue through PNC solutions. You will engage with customers through proactive sales, lobby activities, and collaboration with ecosystem partners, while managing risk and adhering to policies.