Personal Banker: Elevate Customer Experience & Growth

PNC; Okolona (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

Disability insurance

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking a Personal Banker in Okolona, KY to build and deepen customer relationships within the Retail Branch network. You will engage customers, identify banking needs, and position PNC solutions to support financial wellbeing.

This in-office role emphasizes a customer-centric approach and collaboration with ecosystem partners. The position emphasizes proactive sales, high engagement in branch operations, and adherence to risk controls while delivering strong customer experiences.

Qualifications

• Experience in sales and service with a focus on financial wellbeing.
• Ability to identify opportunities and position banking solutions.
• Familiarity with banking products and customer lifecycle management.

Responsibilities

• Acquires and deepens the branch customer base through sales and service activities.
• Drives proactive sales conversations via outbound calls and lobby engagement.
• Creates customer loyalty and grows wallet share through differentiated experience.
• Applies product and procedural knowledge to solve customer problems.
• Manages risk and adheres to policies and procedures to prevent loss.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

3+ years experience

Job description

PNC is seeking a Personal Banker in Okolona, KY to build and deepen customer relationships within the Retail Branch network. You will engage customers, identify banking needs, and position PNC solutions to support financial wellbeing.

This in-office role emphasizes a customer-centric approach and collaboration with ecosystem partners. The position emphasizes proactive sales, high engagement in branch operations, and adherence to risk controls while delivering strong customer experiences.