Personal Banker: Elevate Customer Experience & Growth

Brentwood Bank; Bethel Park (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Brentwood Bank in Pittsburgh is seeking a Personal Banker I to deliver exceptional customer service and seamless teller transactions. You will assess customer needs, recommend consumer and small business products, and cross-sell related services to build trusted relationships.

The role emphasizes problem-solving, accurate cash handling, and collaboration with branch teams to meet sales goals while promoting digital banking tools.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• One year of proven previous sales experience.
• One or more years of cash handling experience.
• Knowledge of banking compliance rules and regulations and operating procedures.
• Successful completion of all training classes for the Universal Associate Program (or to be completed within 1 month of hire).
• Ability to maintain confidentiality.
• Ability to take initiative in resolving problems and developing recommendations.
• Professional dress and demeanor.
• Demonstrated superior customer service and sales skills.
• Excellent organizational and time management/prioritization skills.
• Strong attention to detail and the ability to multi-task effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Create meaningful client-driven experiences for each customer or potential customer.
• Welcome and actively engage customers/prospects in the lobby, on the teller line, or on the phone.
• Take ownership of customer issues to enhance retention and explore sales opportunities.
• Promote bank products and services to customers and future customers.
• Refer customers to other departments as appropriate and to Brentwood Advisors when relevant.
• Perform primary teller functions for a significant portion of the shift.
• Educate customers on self-service and remote channels like ATM and online/mobile banking.
• Maintain up-to-date knowledge of products and services offered.

Skills

Customer service

Sales skills

Cash handling

Communication skills

Organization

Time management

Attention to detail

Microsoft Word

Microsoft Outlook

Microsoft Teams

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Brentwood Bank in Pittsburgh is seeking a Personal Banker I to deliver exceptional customer service and seamless teller transactions. You will assess customer needs, recommend consumer and small business products, and cross-sell related services to build trusted relationships.

The role emphasizes problem-solving, accurate cash handling, and collaboration with branch teams to meet sales goals while promoting digital banking tools.