Personal Banker — Customer Growth & Solutions Advocate

PNC Financial Services Group, Inc.; Lebanon (Lebanon County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k) with PNC match

Paid holidays and time off

Educational assistance

Job summary

PNC Financial Services Group, Inc. seeks a Personal Banker based at the Lebanon Shops branch in Pittsburgh, PA. The role emphasizes proactive sales, excellent customer service, and collaboration with ecosystem partners to grow wallet share and loyalty.

The successful candidate will deepen relationships, educate customers on digital tools, and manage risk while delivering a differentiated customer experience in an in-office environment.

Qualifications

• Associates degree or equivalent required with related experience or product knowledge.
• Typically 3+ years experience; military service may be considered in lieu of degree.
• No specific certifications required beyond role experience.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow client share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations via internal and outbound interactions with a defined sales process.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Educate customers on managing financial transactions using technology and resources.
• Adhere to policies and procedures to manage risk and prevent loss.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. seeks a Personal Banker based at the Lebanon Shops branch in Pittsburgh, PA. The role emphasizes proactive sales, excellent customer service, and collaboration with ecosystem partners to grow wallet share and loyalty.

The successful candidate will deepen relationships, educate customers on digital tools, and manage risk while delivering a differentiated customer experience in an in-office environment.