Personal Banker - Drive Customer Growth & Loyalty

PNC Financial Services Group; Aurora (CO); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC Financial Services Group in Aurora, Colorado seeks a Personal Banker to acquire and deepen the branch customer base, drive proactive sales, and deliver exceptional customer experiences. The role emphasizes building loyalty while leveraging PNC solutions and ecosystem partnerships to grow client wallet share.

It requires strong communication, risk awareness, and in-branch collaboration to deliver reliable financial services.

Qualifications

• Experience in banking or financial services preferred.
• Strong communication and interpersonal skills required.
• Ability to identify customer needs and offer suitable PNC solutions.
• Familiarity with branch operations and risk management practices.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via internal and outbound interactions with a defined sales process.
• Educate customers on options for managing financial transactions using technology and resources.
• Collaborate with ecosystem partners to grow customer wallet share and loyalty.
• Maintain adherence to policies and procedures and manage risk.
• Participate in daily branch operations to ensure efficiency and accuracy.

Skills

Customer Focused

Managing Risk

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group in Aurora, Colorado seeks a Personal Banker to acquire and deepen the branch customer base, drive proactive sales, and deliver exceptional customer experiences. The role emphasizes building loyalty while leveraging PNC solutions and ecosystem partnerships to grow client wallet share.

It requires strong communication, risk awareness, and in-branch collaboration to deliver reliable financial services.