Personal Banker: Customer Success & Loans Expert

City National Bank Of Wv; Verona (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

City National Bank Of WV is seeking an hourly Full-Time Personal Banker in Verona, VA. The role focuses on delivering excellent customer service, handling a range of banking transactions, and promoting bank products to customers.

You will balance a cash drawer, assist with loan applications, and strive to meet branch goals while building lasting relationships with clients. The position requires strong communication, multi-tasking ability, and professional demeanor.

Qualifications

• Demonstrated sales and service skills.
• Ability to multi-task and manage customer interactions effectively.
• Strong communication and listening skills.

Responsibilities

• Provide excellent customer service and resolve routine to complex customer questions.
• Actively promote and sell bank products and services.
• Process routine banking transactions and service requests (e.g., deposits, withdrawals, transfers).
• Maintain cash drawer and ensure accuracy.
• Assist customers with loan applications and referrals as needed.
• Meet branch production goals for loans, accounts and referrals.
• Develop and maintain customer relationships and refer customers to other departments as appropriate.

Skills

Excellent customer service

Sales skills

Excellent oral communication

Education

High school diploma or equivalent

Tools

Personal computer proficiency

Job description

City National Bank Of WV is seeking an hourly Full-Time Personal Banker in Verona, VA. The role focuses on delivering excellent customer service, handling a range of banking transactions, and promoting bank products to customers.

You will balance a cash drawer, assist with loan applications, and strive to meet branch goals while building lasting relationships with clients. The position requires strong communication, multi-tasking ability, and professional demeanor.