Personal Banker: Build Relationships & Digital Banking

Civista Bancshares, Inc.; Milan (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Civista Bank is seeking a Personal Banker to cultivate customer relationships and deliver an exceptional experience. You will use your knowledge of products and services to assess needs, recommend solutions, and refer partners to grow the branch and bank.

You will maintain cash levels, handle duties promptly, and guide customers in using technology such as mobile banking and online services, while complying with policies and procedures.

Qualifications

• Customer service, sales, and cash handling experience preferred.
• Excellent oral, written and presentation skills.
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Responsibilities

• Create an exceptional customer experience daily by delivering a personal touch and building relationships.
• Assess customers' needs and recommend products and refer partners to grow the branch and bank.
• Maintain and process operational tasks and execute customer requests with speed and accuracy.
• Maintain cash levels and manage outages within guidelines.
• Communicate internally and externally, adhere to regulations and procedures for safety and soundness.
• Encourage use of technology in banking interactions and teach customers digital tools.

Skills

Customer service

Sales

Cash handling

Oral communication

Written communication

Presentation skills

Tech/adaptability

Deadline management

Education

High School diploma

Job description

Civista Bank is seeking a Personal Banker to cultivate customer relationships and deliver an exceptional experience. You will use your knowledge of products and services to assess needs, recommend solutions, and refer partners to grow the branch and bank.

You will maintain cash levels, handle duties promptly, and guide customers in using technology such as mobile banking and online services, while complying with policies and procedures.