Personal Banker Associate I

Fifth Third; The Groves (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Fifth Third offers an onboarding program for Retail Personal Banker I, spanning 4-8 weeks with rotations in operations and Sales & Service. A certification is earned at the program's conclusion to advance into the Retail Personal Banker role.

The role emphasizes consultative sales to identify and meet customers' financial needs, processing teller transactions, and contributing as a platform staff member to ensure a strong customer experience.

Qualifications

• Using consultative sales to identify and meet customers' financial needs.
• Processing teller transactions and supporting platform staff.
• Engaging in lobby leadership or aisle time to deepen relationships and tele-consulting.

Responsibilities

• Using consultative sales to identify and meet customers' financial needs.
• Processing teller transactions and supporting platform staff.
• Engaging in lobby leadership or aisle time to deepen relationships and tele-consulting.

Job description

GENERAL FUNCTION

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.