Personal Banker

First Bank; Williamstown (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A regional financial institution is seeking a Personal Banker in Williamstown, NJ. This role involves assisting customers with teller transactions, sales, and service to provide an exceptional bank experience. The ideal candidate will have strong interpersonal and customer service skills, two years of experience in financial services, and the ability to work on Saturdays. Join our team to help meet the financial needs of our clients while achieving branch goals.

Qualifications

• Two or more years of experience in Financial Services industry.
• Basic knowledge of retail product philosophy, policy, and documentation.
• Ability to work a schedule that includes Saturdays.

Responsibilities

• Offer and sell bank products and services to customers.
• Operate a teller window to meet branch clientele needs.
• Provide exceptional customer service and promote products.

Skills

Customer service

Effective selling

Interpersonal skills

Communication skills

Education

High school diploma/GED

Job description

Overview

The Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer’s financial needs. The Personal Banker will work with the branch team and partners to attain the branch strategic goals.

Responsibilities

1. Offer and sell bank products and services to both consumer and small business customers, including, but not limited to: Checking and Savings Accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs). Deposit-only business relationship customers with non-lending needs.
2. Operate a teller window regularly to meet the needs of the branch clientele.
3. Provide exceptional customer service while listening for sales opportunities, explain and promote bank products and/or services to customers and actively participate in referral opportunities.
4. Effectively use sales skills such as: effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, asking for the business.
5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing banking relationship.
6. Actively engage with valued customer relationships to promote growth and retention.
7. Maintain confidentiality in handling customer and bank information.
8. Follow security policies and procedures to prevent bank and customer losses.
9. Resolve customer complaints and escalate appropriately.
10. Maintain a detailed level of knowledge on retail products and services.
11. Work collaboratively with the branch team to achieve customer sales and service objectives.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.