Personal Banker

American Savings Bank; Kihei (HI); On-site; USD 40,000 - 56,000; Full time

Job summary

American Savings Bank in Hawaii is seeking a customer service-focused banking professional to identify customer needs, open new accounts, and educate customers on digital banking solutions.

This role emphasizes building relationships and referring opportunities to partners within the branch network.

Qualifications

• Minimum 1 year sales experience in retail or financial services.
• Working knowledge of bank products, branch operations and banking regulations preferred.
• Excellent customer service, sales, and communication skills.

Responsibilities

• Builds customer relationships by identifying product needs and referring customers to partners as appropriate.
• Opens new customer accounts and provides account servicing, including answering inquiries, researching issues, and resolving concerns.
• May perform related assignments within the branch, including teller duties.
• Provides personalized, in‑person education in digital banking solutions.

Skills

Banking products

Customer service

Sales skills

Education

NMLS Mortgage Loan Originator License

Job description

Primary Purpose Of Job

Builds customer relationships by identifying banking needs and working with customers to select appropriate banking products.

Major Job Accountabilities

• Works to build and deepen customer relationships by identifying product needs and refers customers to other business partners as appropriate.
• Opens new customer accounts and provides account servicing, including answering account inquiries, conducting research, and resolving customer issues/concerns.
• May perform related assignments within the branch as needed, including the performance of teller duties.
• Provides personalized, in‑person education in digital banking solutions.

Experience Required

• One (1) year sales experience in retail or financial services firm.

Required Skills or Training

• Working knowledge of bank products, branch operations and banking regulations is preferred.
• Excellent customer service and sales skills.
• Excellent verbal, written, and interpersonal communication skills.

Professional Certifications, Licenses, And/or Registration Requirements

NMLS Mortgage Loan Originator License

EOE, including disability/veterans