Personal Banker

Primepoint, LLC; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Job summary

First Bank is seeking a Personal Banker to assist customers in a dual role, delivering an exceptional in-branch experience through teller transactions, sales and service. You will use a needs-based approach to offer solutions and refer customers to other lines of business to meet financial needs.

Work with the branch team to achieve sales and service goals, maintain confidentiality, follow security procedures, and handle follow-ups with prospects and existing customers. Saturdays required.

Qualifications

• High school diploma or GED is required.
• 2+ years of related experience in financial services.
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Effective selling and referral skills.
• Strong verbal and written communication skills.
• Ability to work a schedule that includes Saturdays.

Responsibilities

• Personal Bankers are responsible for offering and selling bank products and services to both consumer and small business customers, including Checking and Savings Accounts, CDs, and IRAs.
• Operates a teller window regularly to meet branch needs.
• Provides exceptional customer service while identifying sales opportunities and promoting bank products/services.
• Use sales skills such as listening, identifying needs, expanding relationships, and presenting solutions.
• Follow up with prospects and customers to promote new products/services and to thank existing customers.
• Engage with valued customer relationships to promote growth and retention.
• Maintain confidentiality in handling customer and bank information.
• Follow security policies to prevent losses.
• Resolve customer complaints and escalate appropriately.
• Maintain knowledge on retail products and services.
• Collaborate with branch team to achieve sales and service objectives.

Skills

Customer service

Sales

Needs-based selling

Interpersonal skills

Communication skills

Teller experience

Education

High school diploma/GED

2+ years financial services experience

Job description

The Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer's financial needs. The Personal Banker will work with the branch team and partners to attain the branch strategic goals.

Duties & Responsibilities:

1. Personal Bankers are responsible for offering and selling bank products and services to both consumer and small business customers. Including, but not limited to: Checking and Savings Accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs). Deposit only business relationship customers with non-lending needs.

2. Operates a teller window regularly to meet the needs of the branch clientele.

3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products and/or services to customers and actively participates in referral opportunities.

4. Effectively use sales skills such as: effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, asking for the business.

5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing banking relationship.

6. Actively engage with valued customer relationships to promote growth and retention.

7. Maintains confidentiality in handling customer and bank information.

8. Follows security policies and procedures to prevent bank and customer losses.

9. Resolves customer complaints and escalates appropriately.

10. Maintains a detailed level of knowledge on retail products and services.

11. Works collaboratively with the branch team to achieve customer sales and service objectives.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.