Personal Banker

Hawaii Restaurant Card; Wailuku (HI); On-site; USD 23,000 - 24,000; Full time

Job summary

American Savings Bank in Hawaii is seeking a Personal Banker to build customer relationships by identifying banking needs and guiding customers to suitable products. You will open new accounts, handle servicing requests, and resolve issues while supporting teller duties when required.

The role emphasizes presenting digital banking solutions and ensuring excellent customer service through proactive engagement with clients in a branch setting.

Qualifications

• Working knowledge of bank products, branch operations and banking regulations.
• Excellent customer service and sales skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Builds customer relationships by identifying banking needs and referring customers to partners.
• Opens new customer accounts and provides account servicing and issue resolution.
• Performs related branch duties, including teller tasks as needed.
• Educates customers in digital banking solutions in person.

Skills

Bank products knowledge

Customer service

Communication skills

Job description

Personal Banker

Salary Range: $23.00 to $23.50 Annually

Primary Purpose of Job

Builds customer relationships by identifying banking needs and working with customers to select appropriate banking products.

Major Job Accountabilities

• Works to build and deepen customer relationships by identifying product needs and refers customers to other business partners as appropriate.
• Opens new customer accounts and provides account servicing, including answering account inquiries, conducting research, and resolving customer issues/concerns.
• May perform related assignments within the branch as needed, including the performance of teller duties.
• Provides personalized, in-person education in digital banking solutions.

Experience Required

• One (1) year sales experience in retail or financial services firm.

Required Skills or Training

• Working knowledge of bank products, branch operations and banking regulations is preferred.
• Excellent customer service and sales skills.
• Excellent verbal, written, and interpersonal communication skills.

Professional Certifications, Licenses, And/or Registration Requirements

NMLS Mortgage Loan Originator License

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!