Personal Banker

American Savings Bank; Wailuku (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

American Savings Bank is seeking a customer-oriented professional in Hawaii to build relationships and identify banking needs. You will open and service customer accounts, perform branch duties, and educate customers on digital banking solutions.

The role requires strong sales and communication skills, with at least one year of sales experience in retail or financial services. The bank is committed to inclusive employment and equity in its hiring processes.

Qualifications

• One year sales experience in retail or financial services.
• NMLS Mortgage Loan Originator License.

Responsibilities

• Builds customer relationships by identifying banking needs and referring customers to partners as appropriate.
• Opens new customer accounts and provides account servicing, including inquiries and issue resolution.
• Performs related branch duties, including teller tasks as needed.
• Provides in-person education in digital banking solutions.

Skills

Banking products

Customer service

Sales skills

Communication skills

Job description

Primary Purpose of Job

Builds customer relationships by identifying banking needs and working with customers to select appropriate banking products.

Major Job Accountabilities

• Works to build and deepen customer relationships by identifying product needs and refers customers to other business partners as appropriate.
• Opens new customer accounts and provides account servicing, including answering account inquiries, conducting research, and resolving customer issues/concerns.
• May perform related assignments within the branch as needed, including the performance of teller duties.
• Provides personalized, in-person education in digital banking solutions.

Experience Required

• One (1) year sales experience in retail or financial services firm.

Required Skills or Training

• Working knowledge of bank products, branch operations and banking regulations is preferred.
• Excellent customer service and sales skills.
• Excellent verbal, written, and interpersonal communication skills.

Professional Certifications, Licenses, And/or Registration Requirements

NMLS Mortgage Loan Originator License

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. Mahalo for your interest in American Savings Bank!