Personal Banker

PNC Bank; Stockton (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Branch Sales and Service Associate to enhance customer relationships and drive sales in a dynamic retail banking environment. This role focuses on engaging customers through proactive sales conversations, delivering tailored financial solutions, and fostering loyalty. You will be part of a team dedicated to creating a differentiated customer experience while adhering to risk management practices. If you are passionate about helping customers achieve their financial goals and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Health Coverage

Insurance

Retirement Plans

Paid Time Off

Educational Assistance

Wellness Programs

Qualifications

• 1+ years of related experience preferred.
• Knowledge of banking products and services is essential.

Responsibilities

• Acquire and deepen customer relationships through proactive sales.
• Drive sales conversations and manage customer experiences.

Skills

Customer Focus

Managing Risk

Effective Communications

Problem Solving

Selling

Understanding Customer Needs

Prospecting

Digital Awareness

Education

Related Experience or Product Knowledge

Job description

To apply for this position please CLICK HERE

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Branch Sales and Service Associate I [in a Universal Branch or in an In-store Branch], you will strengthen customer relationships through a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Stockton, CA at the Stockton branch.

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations with every client to identify suitable solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
3. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, thereby driving customer loyalty.
5. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Show heightened vigilance to identify and prevent loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately.

PNC employees take pride in our reputation. To continue building on that, we expect our employees to be:

• Customer Focused - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information to create customized solutions.
• Managing Risk - Assess and effectively manage all risks associated with their business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video.

Competencies

• Banking Products - Knowledge of and ability to provide products and services available through the retail banking branch.
• Digital Awareness - Support clients in exploring technological digital and online tools to achieve their financial goals via PNC conversations.
• Effective Communications - Understand and apply effective communication concepts, tools, and techniques.
• Managing Multiple Priorities - Manage multiple objectives, projects, or activities, prioritizing effectively.
• Matrix Management - Build effective working relationships within and across departments and geographic locations.
• Problem Solving - Recognize, anticipate, and resolve organizational, operational, or process problems.
• Prospecting - Identify and engage potential customers, build relationships, and create opportunities.
• Retail Lending - Design and develop retail lending products, manage processes, and ensure compliance.
• Selling - Use knowledge of banking products to meet customer needs and create sales opportunities.
• Understanding Customer Needs - Recognize and be sensitive to different customer perspectives and priorities.

Work Experience

Typically, roles at this level do not require a university/college degree but do require related experience or product knowledge. Usually, 1+ years of related experience is needed. A combination of education, certifications, and experience may be considered in lieu of a degree.

Education - No Degree

Additional Job Details

Base Salary: $45,760 - $59,800

Salaries may vary based on location, market data, skills, experience, and education.

Incentive: Role is incentive eligible, based on company, business, and individual performance.

Application Window: Typically open for 48 business hours from 03/15/2024, possibly longer at discretion.

PNC offers comprehensive benefits, including health coverage, insurance, retirement plans, paid time off, educational assistance, wellness programs, and more. For details, visit pncbenefits.com.

Other Information

Disability Accommodations Statement: PNC fosters an inclusive workplace and provides reasonable accommodations for applicants with disabilities.

Equal Employment Opportunity (EEO): PNC is an equal opportunity employer, supporting diversity and inclusion in the workplace.

Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal data during hiring.