Personal Banker

First National Bank Texas; Quinlan (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a friendly teller to deliver exceptional customer service while handling cash, deposits, and payments in a high-volume branch.

You will evaluate customer needs, cross-sell bank services, maintain accurate records, and balance daily transactions, while following policies and supervisor directions.

The role requires a flexible schedule including evenings and weekends, strong teamwork, and the ability to serve a diverse customer base, including Spanish speakers.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent.
• Six months of customer service or retail experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Must work well in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume setting.
• Evaluate customer needs and cross-sell bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Prospect in-store and maintain an active sales environment.
• Process deposits and cash transactions and balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Detect counterfeit currency and verify identifications.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide services to a diverse customer base, including Spanish speakers.
• Perform other tasks as directed by supervisors.

Skills

Customer service

Cash handling

Sales/upsell

Teamwork

Flexibility

Banking knowledge

Education

High School Diploma or equivalent

Tools

POS system

Banking software

Computer literacy

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

* Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment