Personal Banker

First International Bank & Trust; North Dakota; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental & Vision

401K with Employer Match

Paid Parental Leave

Life and Disability Insurance

Generous PTO and Holiday pay

Job summary

First International Bank & Trust (FIBT) is seeking a Personal Banker for its Fessenden, ND team. This position is perfect for someone who values customer interaction and accuracy while performing retail banking transactions.

As a Personal Banker, you will handle transactions, assist customers with account setups, and ensure a positive banking experience. FIBT emphasizes building relationships and supporting community engagement while providing growth opportunities for employees.

Qualifications

• High school diploma or equivalent required.
• Cash handling and customer service experience required.
• Previous experience in banking or retail financial services preferred.

Responsibilities

• Deliver exceptional customer experience as a trusted point of contact for retail banking needs.
• Accurately process daily transactions, including deposits and withdrawals.
• Open and maintain consumer and business accounts in compliance with requirements.

Skills

Customer service experience

Cash handling

Attention to detail

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

First International Bank & Trust (FIBT) is seeking a Personal Banker to join our Fessenden, ND team. This role is well suited for someone who enjoys working directly with customers and takes pride in accuracy, service, and relationship building.

As a Personal Banker, you will serve as the front line of the bank processing retail transactions, opening and maintaining consumer and business accounts, and helping customers feel confident in their banking experience.

At FIBT, we believe in building strong relationships, supporting our communities, and providing a workplace where employees can grow and succeed.

Key Responsibilities:

• Deliver exceptional customer experience as a trusted point of contact for retail banking needs.
• Accurately process daily transactions, including deposits, withdrawals, check cashing, and payments.
• Open and maintain consumer and business accounts in compliance with documentation and regulatory requirements.
• Verify customer identification and follow established security and fraud prevention procedures.
• Educate customers on bank products, services, and policies to support personal or business needs.
• Identify opportunities to deepen relationships through appropriate product and service recommendations.
• Balance cash drawers and maintain accuracy in a high volume, fast paced environment.
• Collaborate with internal partners to refer customers to additional FIBT services.
• Follow all bank policies, procedures, internal controls, and confidentiality standards.

Qualifications:

• High school diploma or equivalent required
• Cash handling and customer service experience required
• Previous experience in banking, retail financial services, or a similar customer facing role preferred
• Experience opening consumer and business accounts is preferred, but not required

Competencies for Success:

• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Customer focused mindset with a professional demeanor
• Ability to follow procedures, maintain confidentiality, and uphold ethical standards
• Comfort working with computers and basic banking systems

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.

We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

• Health, Dental & Vision
• 401K Retirement Plan with Employer Match
• Paid Parental Leave
• Life and Disability Insurance
• Generous PTO and Holiday pay

Equal Opportunity Employer