Retail Banking Specialist II

Fishback Financial Corporation; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) & ESOP Profit Sharing

Wellness program

Education assistance

Volunteer hours

In-house childcare

Job summary

First Bank & Trust seeks a customer service professional to deliver superior service to guests and manage client needs. You will develop relationships, provide advisory support, and perform teller duties while maintaining cash accuracy and compliance.

The role emphasizes relationship-building, cross-selling opportunities, and collaboration with Retail Banking teams to meet client goals and community needs.

Qualifications

• Associate degree and a minimum of two years of related experience or equivalent.
• Strong verbal and written communication skills with responsiveness.
• Genuinely personable, empathetic, collaborative, and a solution-driven problem solver.

Responsibilities

• Provide a superior service experience that satisfies guests and reflects First Bank & Trust’s culture.
• Develop, maintain, and grow profitable client relationships while minimizing risk.
• Perform general teller functions including deposits, withdrawals, payments, and negotiable items.
• Maintain a balanced cash drawer each day.
• Assist in opening new accounts and establishing new relationships.
• Educate clients on the bank’s products, services, and processes to meet client needs.

Skills

Communication skills

Relationship building

Customer service

Sales aptitude

Team collaboration

Education

Associate's degree

Job description

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications

This person should have an associate’s degree and a minimum of two years of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
• Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
• While not required, a general understanding and aptitude for sales aids in this responsibility.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items.
• Maintain a balanced cash drawer each day.
• Remain risk-aware, recognizing and swiftly reporting any suspicious transactions.
• Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals.
• In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk.
• If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Compensation

Grade Hourly Grade 4

Equal Opportunity Employer

First Bank & Trust is an Equal Opportunity, Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

Our Benefits

• Comprehensive Healthcare Benefits – Peace of mind when it comes to you and your family's well‑being with generous health, dental, vision, and life insurance.
• Optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing – Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program – The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education – Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours – Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In‑house Childcare & Preschool – Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Our Culture

We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities.

Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community.

Our employees are like family (they’re also part owners).

We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.