Bilingual Personal Banker

fnbtandfcbcareers; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FNBT in Houston is seeking a Customer Service Teller to deliver accurate cash handling and friendly banking services in a high-volume branch.

You will assist customers with deposits, withdrawals, and basic product recommendations while adhering to bank policies and maintaining security. Bilingual Spanish/English is valued; scheduling flexibility is required.

Qualifications

• Requires high school diploma or equivalent.
• Bilingual in Spanish and English preferred.
• At least 6 months of retail or customer service experience.
• Ability to work evenings, weekends, and holidays.
• Must pass background check.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service, including receipt and payment of cash.
• Evaluate customer relationships to offer bank products and services.
• Follow policies per bank and supervisor direction.
• Achieve monthly new account production targets.
• Participate in a sales environment including in-store prospecting.
• Process deposits and cash withdrawals, balance daily operations.
• Receive cash and checks, verify amounts.
• Guard against counterfeit checks and improper identification.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to diverse customer base including Spanish speakers.
• Perform other tasks as directed by supervisors.
• Maintain regular attendance and punctuality.
• Approval limits based on authority levels.
• Stand or walk for extended periods.
• Work in a high-volume, stressful environment.
• Schedules may change; operate a computer; lift up to 50 lbs.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Sales skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment