Bilingual Personal Banker

fnbtandfcbcareers; Bryan (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

FNBT Bank in Bryan, TX, is seeking a teller to provide exceptional customer service in a high-volume environment. You will handle cash, process deposits, and assist customers with basic banking needs in both Spanish and English.

Responsibilities include promoting bank products, ensuring accuracy, and maintaining daily balance while complying with policies. Strong teamwork and flexible scheduling are required to support branch operations.

Qualifications

• Must be at least 18 years of age.
• High school diploma, high school equivalency, or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide cash handling and payment processing in a high-volume sales environment.
• Evaluate customer accounts to offer bank products and services.
• Follow established policies in accordance with the bank and supervisor's direction.
• Achieve monthly new account production as assigned by upper management.
• Participate in an active sales environment and in-store prospecting as needed.
• Process deposits and pay out funds, balancing daily transactions.
• Receive cash and checks, verify amounts, and process endorsements.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks requested by supervisors related to the bank's functions.
• Regular and predictable attendance and punctuality.
• Approval limits will be based upon established authority levels.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Cross-selling

Education

High school diploma

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment