Bilingual Personal Banker

fnbtandfcbcareers; Carlsbad (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

FNBT seeks a customer service–oriented Teller in Carlsbad, NM to handle cash transactions and drive sales of bank products. You will process deposits, payouts, and wire transfers while maintaining accuracy and compliance with policies. Bilingual Spanish/English communication is required to serve a diverse clientele.

Candidates should have 6 months retail or customer service experience, be 18+, and able to work flexible hours including evenings and weekends. Background checks are required.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service in a high volume, sales environment, handling receipt and payment of cash.
• Evaluate customer relationships and accounts to offer bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production as assigned by management.
• Participate in in-store sales environment and aisle prospecting.
• Process deposits and payouts accurately and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and misidentification.
• Enter transactions and issue receipts.
• Sell and prepare money orders, cashier`s checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.

Skills

Customer service

Bilingual Spanish-English

Cash handling

Sales

Cross-selling

Education

High school diploma or equivalent

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment