Personal Banker

First Community Bancshares, Inc.; Hobbs (NM); Hybrid; USD 30,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. in Hobbs, NM is seeking a customer service oriented frontline associate to join our busy banking team. You will handle cash receipts and payments while delivering accurate, friendly service in a high-volume environment.

Responsibilities include evaluating customer needs, cross-selling bank services, processing deposits and withdrawals, maintaining accurate records, and working as part of a team while following security and policy guidelines.

Qualifications

• Must be at least 18 years old.
• High school diploma, high school equivalency or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Education

High school diploma or equivalent

Job description

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.