Personal Banker

First National Bank Texas; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

First National Bank Texas Salem branch is seeking a motivated frontline team member to deliver excellent customer service and handle cash in a busy sales environment.

The role involves promoting bank products, processing deposits and withdrawals, and supporting daily banking operations with a focus on accuracy and compliance. Fluency in Spanish is a plus to serve a diverse Austin customer base.

Qualifications

• 18+ years of age or older.
• High school diploma or equivalent.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check required.
• Team player who works well with others.

Responsibilities

• Provide exceptional customer service with cashier duties in a high-volume sales environment.
• Evaluate customers and promote bank products to support financial goals.
• Follow bank policies and supervisor directions.
• Aim to meet monthly new account production targets.
• Assist customers with deposits, withdrawals, and balance transactions.
• Process money orders, cashier's checks, wires, and CDs.

Skills

Customer service

Cash handling

Sales/upselling

Bilingual Spanish

Education

High school diploma

Job description

Job Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor's direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

Approval Limits

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Location

FCB Austin E 41st St. HEB

Location Address

1000 E 41st St.