Personal Assistance Services (PAS) Scheduling Specialist

Voices For Independence; Erie (Erie County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Paid holidays

Vision insurance

Employee assistance program

Supportive work environment

Job summary

A community support organization in Erie is looking for a full-time Scheduling Specialist to coordinate care and support workers for individuals with disabilities. Responsibilities include managing schedules and maintaining documentation, alongside clear communication with stakeholders. Ideal candidates should have scheduling experience, strong organizational skills, and the ability to manage priorities. The position offers a supportive environment and benefits like health insurance, paid time off, and more. Join us to help empower independence in the community.

Qualifications

• Experience with scheduling or coordination required.
• Strong attention to detail is essential.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Coordinate schedules for direct care workers.
• Ensure authorized service hours are fully staffed.
• Manage schedule changes and cancellations in real time.
• Maintain accurate documentation in scheduling systems.
• Communicate with consumers and care workers.

Skills

Scheduling or coordination experience

Strong organizational skills

Excellent communication skills

Ability to manage multiple priorities

Reliable and punctual

Education

Bachelor’s degree in human services, business, or related field

Tools

HHA Exchange

Job description

Are you highly organized, solutions-driven, and passionate about helping others? Join Voices for Independence and play a vital role in ensuring individuals with disabilities receive the support they need to live independently.

At Voices for Independence, our mission is simple but powerful: to empower people with disabilities and promote independent living. As a full-time Scheduling Specialist, you’ll bring that mission to life each day by coordinating care, supporting workers, and helping ensure individuals can live independently.

What You’ll Do

As a Scheduling Specialist, you will:

• Coordinate schedules for direct care workers based on consumer needs, preferences, and location
• Ensure all authorized service hours are fully staffed and maintained
• Manage call-offs, schedule changes, and cancellations in real time
• Maintain accurate and timely documentation in scheduling systems (HHA Exchange)
• Communicate clearly with consumers, direct care workers, and internal teams
• Monitor and report staffing gaps or service concerns
• Assist with rotating on-call coverage for evenings and weekends

Benefits

• Supportive and collaborative work environment
• Making a difference in the lives of individuals within our community
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid holidays
• Vision insurance

Minimum Qualifications

• Scheduling or coordination experience
• Strong organizational skills and attention to detail
• Excellent communication skills (written and verbal)
• Ability to manage multiple priorities in a fast-paced environment
• Reliable, punctual, and able to meet deadlines
• Personal transportation required

Preferred Qualifications

• Bachelor’s degree in human services, business, or related field
• Experience with EVV or timekeeping systems (such as HHA Exchange)
• Home and Community-Based Services (HCBS) experience
• Personal or professional experience within the disability community

If you’re passionate about making a positive impact and are ready to take your career to new heights, we want to hear from you! Come be a part of our team at VFI and help us continue to support independent living. Apply today and start your journey towards a rewarding career!

Voices for Independence is an Equal Opportunity Employer. Voices for Independence does not discriminate in regard to race, creed, religion, gender, age, marital status, sexual identity/orientation, national origin, or disability status. People with Disabilities and Veterans are encouraged to apply.