Home Coordinator

Volunteers-of-America-Mid--state; Bartlett (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Volunteers of America Mid-States is seeking a Home Coordinator to oversee daily operations of supported living homes for adults with IDD. Working under the Residential Service Coordinator, you will lead a team of Direct Support Professionals, ensure quality of care, safety, and compliance with VOA policies.

The role requires at least two years' experience with IDD, knowledge of regulations, and strong supervisory, planning, and communication skills.

Qualifications

• At least 2 years of experience working with adults who have intellectual and developmental disabilities.
• Knowledge of applicable regulatory requirements for supported living.
• Planning and organizational skills
• Skills in good judgement, supervising, and training staff
• Ability to communicate effectively in a courteous and professional manner
• Ability to maintain confidentiality and uphold HIPAA
• Ability to work as a team member

Responsibilities

• Maintain safety and cleanliness of the home, while following VOA policies and procedures
• Supervise and assist consumers in maintaining wholesome and productive lives with opportunities to achieve their goals
• Train Direct Support Staff per mandated curriculum as required by state and VOA policies and regulations
• Accompany consumers on scheduled and emergency medical appointments and ensure communication with the agency’s Registered Nurse
• Attend Interdisciplinary team meetings as assigned by the Residential Service Coordinator
• Complete all weekly, monthly, and quarterly documentation to ensure compliance with PCISP goals and State Regulations
• Train staff on each client’s Individualized Support Plan and ensure annual training is completed
• Plan and coordinate leisure, recreational, and social activities
• Assist consumers in maintaining relationships with family and friends
• Supervise staff and assigned customers; be available on-call
• Develop staff schedules within budgetary constraints and guidelines to provide staff ratios
• Review hours worked and approve timesheets for Direct Support Staff
• Reconcile time off and actual time worked; participate in overtime evaluations
• Monitor and evaluate staff performance
• Recommend disciplinary action for underperformance
• Performance and quality improvement duties as assigned
• Initiate purchase requests to meet consumer needs
• Ensure grocery/supply shopping is appropriate and within budgets
• Maintain vehicle maintenance
• Ensure MARS are accurate and up-to-date
• Communicate health concerns with the RN
• Document medical appointments in the Practical Health System

Skills

Leadership & supervision

Regulatory compliance

HIPAA confidentiality

Communication skills

Job description

PROGRAM

Development Disability Services

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account Short Term Disability
• MetLife Legal Plans

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• *Loan forgiveness options through federal programs
• (National Health Corp & Public Service Loan Forgiveness)
• *All company paid benefits and paid time off effective day one

Work Culture

• Integrity Committee
• Compassion Committee
• Retention Committee

Training & Development

• VOA LEAD Program- Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

The Home Coordinator, with the direction from the Residential Service Coordinator, will be responsible for the daily operations of supported living homes for people with intellectual and developmental disabilities. This includes supervising and training a team of Direct Support Professionals in those homes.

WHAT YOU MUST HAVE

This position requires a strong passion to see our clients excel and lead full and productive lives. This position requires the following:

• At least 2 years of experience working with adults who have intellectual and developmental disabilities.
• Knowledge of applicable regulatory requirements
• Planning and organizational skills
• Skills in good judgement, supervising, and training staff
• Ability to communicate effectively in a courteous and professional manner
• Ability to maintain confidentiality and uphold HIPAA
• Ability to work as a team member

To excel in this role the Home Coordinator will be strategic, inclusive, collaborative, opportunity-minded, self-motivated, adaptable, effective at building relationships, and motivated to make change happen for individuals who have IDD. Additionally, excellent communication and interpersonal skills are a must.

RESPONSIBILITIES

• Maintain safety and cleanliness of the home, while following VOA policies and procedures
• Supervise and assist consumers in maintaining wholesome and productive lives with the emphasis on assuring that opportunities are provided for the consumers to achieve that which they envision for their own lives
• Train all Direct Support Staff per mandated curriculum as required by state and VOA policies and regulations
• Accompany consumers on all scheduled and emergency medical appointments/consultations, and ensure communication with the agency’s Registered Nurse
• Attend all Interdisciplinary team meetings as assigned by the Residential Service Coordinator
• Complete all weekly, monthly, and quarterly documentation to assure compliance with PCISP goals and State Regulations
• Train all staff on each client’s Individualized Support Plan and ensure annual training courses are completed as well
• Plan and coordinate leisure, recreational, and social activities
• Assist consumers in maintaining relationships with family and friends
• Responsible for the supervision of staff and assigned customers. Must be available on an on-call basis
• Develop staff schedules with budgetary constraints and guidelines to provide staff ratios based on consumer needs and approved cost plans
• Review on an ongoing basis hours worked and authorized pay by approving timesheets for their assigned Direct Support Staff
• Reconcile scheduled time off and actual time worked by each staff member. Participate in weekly overtime evaluations
• Monitor and evaluate staff performance
• Recommend disciplinary action for staff not meeting satisfactory performance or violation of policies
• Performance and quality improvement duties as assigned by Residential Service Coordinator
• Initiate purchase requests in a timely manner to meet the needs of the consumers we serve
• Ensure that grocery/supply shopping is done appropriately and within the client’s budgets
• Ensure the maintenance on the homes vehicles is being completed
• Ensure MARS are accurate and up-to-date
• Communicate with the agency’s Registered Nurse on any health concerns for the consumers
• Ensure that all medical appointments and encounters are documented in the Practical Health System

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.