Persistent Chat Engineer (CLT)

Matlen Silver; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Matlen Silver is seeking a Persistent Chat Engineer in Charlotte, NC to liaise with security, ops, product, engineering, and vendors to manage the lifecycle of chat platforms and ensure compliance with banking requirements.

You will manage JIRA workbooks, develop low-level designs for secure deployments, and create documentation plus training to transition services into operations. Strong testing and clear communication are essential.

Qualifications

• Experience in enterprise engineering within financial institutions.
• Experience with persistent chat apps hosted on Linux.
• Strong documentation and problem-solving skills.
• Experience with cloud-enabled instant messaging platforms (e.g., Teams, Slack).
• Security-conscious with ability to meet bank requirements.

Responsibilities

• Liaison with Security, Operations, Product, Engineering, Architecture and Vendors to manage product lifecycle, fixes, features and enhancements
• Workbook management through Product JIRAs
• Development of low level designs to meet bank requirements and security demands
• Deployment of low level environments
• Development of documentation and Hosting of training sessions to support the transition of new services into operations
• Advanced product testing
• Continual ownership for the accuracy and completeness of all technical documentation
• Active participation in review of requirements for technical feasibility
• Represent technical requirements for the deployment of new services
• Participate in regular requirements meetings to groom backlog and agree feature releases
• Ensure all non-Strategic Social and Chat products are decommissioned from the Enterprise.

Skills

Enterprise Engineering

Persistent Chat

Cloud IM Platforms

Documentation

Risk Mitigation

Team Collaboration

Linux

Jira

Education

RHCSA Certification

MySQL DBA/Development

Tools

Mattermost

Rocket.Chat

Linux (Red Hat)

JIRA

Job description

PROJECT: Enterprise Legal Hold Retention Solution

LOCATION: Charlotte NC1-025-05-03

Position Summary Persistent Chat Engineer

• Liaison with Security, Operations, Product, Engineering, Architecture and Vendors to manage product lifecycle, fixes, features and enhancements
• Workbook management through Product JIRAs
• Development of low level designs to meet bank requirements and security demands
• Deployment of low level environments
• Development of documentation and Hosting of training sessions to support the transition of new services into operations
• Advanced product testing
• Continual ownership for the accuracy and completeness of all technical documentation
• Active participation in review of requirements for technical feasibility
• Represent technical requirements for the deployment of new services
• Participate in regular requirements meetings to groom backlog and agree feature releases
• Ensure all non-Strategic Social and Chat products are decommissioned from the Enterprise.

Reason for Open Position Initial Engagement

Will this role support a response to a regulatory requirement? No

Primary Skill Agile tools (Jira) Secondary Skill Tertiary Skill Required Qualifications

• Enterprise Level Engineering (preferably within financial institutions) [Must Have]
• Persistent Chat applications such as Mattermost / Rocket Chat hosted on Linux [Must Have]
• Red Hat Certified System Administrator (RHCSA) [Could have]
• MySQL DBA/Development Experience [Could have]
• Exceptional documentation and problem solving skills
• Tenacity and curiosity are key when developing new products.
• Extensive experience in cloud enabled Instant Messaging platforms (e.g. Symphony, Teams, Slack)
• Experience with the deployment of applications to Mobility frameworks incl. MAM and MDM.
• A team player with the ability to have individual accountability for deliverables
• A clear and unambiguous communicator, (methodical, disciplined, confident, critical thinker).
• Proficient in proactively identifying, mitigating and resolving risk