Permits & Parking Clerk

City of Cambridge; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Cambridge DOT is hiring to support a busy office handling parking services, permits, and customer inquiries in Cambridge, MA. You will assist the public, process payments, and help ensure accurate records across multiple systems.

Responsibilities include reviewing applications, advising on hearings, and performing data entry with strict accuracy. Requires professionalism, confidentiality, and the ability to work with diverse residents and staff.

Qualifications

• Must know standard office procedures and work with limited supervision.
• Ability to communicate effectively with a diverse range of people.
• Self-motivation and reliability in handling multiple tasks.

Responsibilities

• Greet and assist the public professionally.
• Handle parking tickets inquiries, payments and disputes.
• Answer a high volume of calls about permits, parking services, and adjudication.
• Assist with permit applications in person and by phone.
• Review applications for completeness and accuracy; approve/deny accordingly.
• Process and collect permit fees and ticket payments.
• Balance daily receipts and maintain records of transactions.
• Input and retrieve data in vendor databases and systems.
• Inform the public of rights to hearings under MA law.

Skills

Office procedures

Communication

Self-motivation

Customer service

Confidentiality

Education

High school or equivalent

Tools

Microsoft Word

Outlook

Excel

Data systems

Job description

The City of Cambridge DOT is hiring to support a busy office handling parking services, permits, and customer inquiries in Cambridge, MA. You will assist the public, process payments, and help ensure accurate records across multiple systems.

Responsibilities include reviewing applications, advising on hearings, and performing data entry with strict accuracy. Requires professionalism, confidentiality, and the ability to work with diverse residents and staff.