Permits & Customer Services Specialist

City-of-Madison,-Al; Madison (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

City of Madison, AL seeks a customer-focused Permit Clerk to greet the public, log and process building and trade permit applications, and issue permits after staff approval. The role involves over-the-counter permitting, scheduling inspections, maintaining files, and providing information on department procedures.

You will work with permitting software (NWS) and standard office tools, balance cash receipts, generate reports, and assist in maintaining public records.

Qualifications

• High school diploma or GED required.
• At least three years of clerical, customer service, building industry, or related experience.
• Must possess the required educational level or its equivalent.

Responsibilities

• Greet customers and process building/trade permit applications and issue permits after approval.
• Receive, log, distribute, and schedule inspections by phone and in person.
• Maintain files and archive records in accordance with state guidelines.
• Verify contractor licensing and balance cash receipts for issued permits.
• Prepare and distribute reports and respond to permit-related inquiries.
• Assist in maintaining forms, handouts, and information for customers.

Skills

Customer service

Communication

Clerical work

Stress management

Education

High School Diploma or GED

Tools

New World Systems (NWS)

Microsoft Word

Microsoft Excel

Outlook

Internet Explorer

Email

Job description

City of Madison, AL seeks a customer-focused Permit Clerk to greet the public, log and process building and trade permit applications, and issue permits after staff approval. The role involves over-the-counter permitting, scheduling inspections, maintaining files, and providing information on department procedures.

You will work with permitting software (NWS) and standard office tools, balance cash receipts, generate reports, and assist in maintaining public records.