Permit Technician

City of Doraville, Georgia; Duluth (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

The City of Doraville seeks a Permit Technician to manage the intake, processing, and issuance of permits within the Planning Department. This role includes customer interaction, permit processing, and reporting responsibilities. The ideal candidate will have an associate's degree and experience in customer service, along with proficiency in Microsoft Office.

Qualifications

• Associates degree or equivalent experience required.
• Minimum 1 year experience in customer service or clerical work.
• Ability to become a Notary Public within 3 months of hire.

Responsibilities

• Processes permit applications and manages inspections.
• Provides information to staff and public about permits.
• Handles confidential files and processes payments.

Skills

Customer Service

Communication

Data Management

Problem Solving

Education

Associates degree in planning, public policy, engineering or related discipline

Tools

Microsoft Office

Job description

City of Doraville, Georgia

Position Description

Position Title: Permit Technician

Reports to: Senior Planner

Department: Planning and Community Development

FLSA Status: Non-Exempt

Summary Of Position

The Permit Technician performs all functions related to the intake, processing, issuance, and inspection of construction and development in the City of Doraville.

Duties and responsibilities include, but are not limited to, providing staff and the public with permit-related information, processing permit applications, managing inspections for active construction, and performing additional tasks as assigned. This position also serves as one of the receptionists for City Hall.

Essential Duties And Responsibilities

The following duties are normal for this position. The omission of a specific task does not exclude them if the work is similar or logically related to the explicit duties.

• Greets and directs visitors and responds to inquiries from the public.
• Answers phone calls and assists or redirects, as needed.
• Advises customers on the process of obtaining permits.
• Receives and processes permit applications, and issues permits.
• Schedules and manages inspections for active projects.
• Ensures all reviewers are notified, and reviews are completed in a timely manner.
• Provides regular reports regarding permitting to staff and other necessary bodies, including the United States Census Bureau and DeKalb County.
• Actively strives to improve the permitting and licensing process.
• Verifies customer’s identification when required.
• Handles confidential files and materials.
• Understands the City of Doraville Fee Schedule.
• Handles and processes payments.
• Assists the City Planner and Planning Department when needed.
• Responds to Open Records Requests (ORR), as applicable.
  
  

Minimum Qualifications

All applicants to this position are required to have the following skills or certifications:

• Associates degree in planning, public policy, engineering, or a related discipline; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
• Eighteen (18) years of age or older.
• Become or apply to become a Notary Public within three (3) months of hire.
• Proficient in Microsoft Office, including OneDrive.
• At least one (1) year experience in customer service or clerical work, including interacting with the public, and preparing and maintaining a variety of records or documents.
• Ability to pass a pre-employment background investigation, to include but not limited to, a drug screening and an oral interview.
• Possess a valid Georgia driver's license.
  
  

Preferred Qualifications

• Conversational or fluent in any of the following languages: Spanish, Korean, Mandarin, Bangla.
• Familiarity with the basics of the International Building Code (IBC) and International Residential Code (IRC). International Code Council (ICC) Permit Technician Certification, or equivalent.
• Prior experience in the public sector.
  
  

***See attached job description for additional information***

At-Will Employment

This classification specification does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Employment with the City of Doraville is at-will in accordance with Georgia law.

Equal Opportunity

The City of Doraville is an Equal Opportunity Employer.