Permit Technician

Forsyth County; Cumming (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Forsyth County is seeking a Permit Technician responsible for processing permits and providing customer service in a dynamic governmental environment. The role requires strong administrative skills and interaction with the public, ensuring all applications are accurate and complete. Ideal candidates should have a high school diploma and relevant certification, as well as experience in office administration.

Benefits

Medical Insurance Options

Dental and Vision Insurance

Retirement Plan with Employer Matching

Paid Personal Leave

Disability Insurance

Life Insurance Coverage

Qualifications

• One year previous experience in office administration and database administration.
• Possession of ICC Permit Technician Certification required.
• High school diploma or GED is necessary.

Responsibilities

• Process permit applications and verification of documents.
• Provide customer service and assist in completing applications.
• Schedule inspections and maintain inspection workflow.

Skills

Customer Service

Problem Resolution

Office Administration

Education

High School Diploma or GED

International Code Council Permit Technician Certification

Job description

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Position Information

The purpose of this classification is to process various permitting and inspection documentation, to include permits and permit applications, inspection field reports and third-party information.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions by telephone, email and in person; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints; researches problems; initiates problem resolution.

Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy or Certificates of Completion; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builder’s licensure, etc.; accepts construction plans and plan documents associated with permit processing; enters information into database.

Issues over the counter and online permits for residential repairs, residential alterations, mechanical, electrical and plumbing permits. Verifies state/local licenses when applicable; ensures paperwork is complete and filed and ensures information is entered into database.

Receives money in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; submits reports internally as requested. Invoices fees and relays such information to the customer. Communicates information between inspectors, permit holders, contractors, homeowners and utilities.

Schedule inspections for building inspectors, contractors, homeowners and permit holders. Maintains the allotted inspection booking totals, while reviewing and adjusting the inspection workflow. Communicates via phone or e-mail as a liaison between the permit holder and inspectors.

Processes and uploads all field reports and third-party engineer documents pertaining to inspections and permits. Submits all special inspection and field reports for review. Assists with maintaining a current list of approved third-party engineers and inspectors.

Additional Functions

Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

Provides assistance to other employees or departments as needed.

Minimum Qualifications

Performs other related duties as requested and/or required

High school diploma or GED; supplemented by college level course work or vocational training in office administration, and personal computer operations; supplemented by one (1) year previous experience and/or training involving office administration, computerized mapping, database administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Requires possession and maintenance of the International Code Council Permit Technician Certification.

Benefits Provided By Forsyth County To Full-time Employees

Personal Leave Accrual

Personal Leave Shall Be Accrued As Follows

0 - 4 Years - 20 days per year - 6.16 hours per pay period

5 - 14 Years - 25 days per year - 7.70 hours per pay period

15+Years - 30 days per year - 9.24 hours per pay period

Observed Holidays

New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).

Medical Insurance

The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.

• Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
• Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
• Kaiser Permanente HMO- $0 Individual Deductible
  
  

Dental Insurance

The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:

• Base $1,000 Plan
• Buy-Up $1,500 Plan
  
  

Vision Insurance

The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.

Basic Life & AD&D Insurance

The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.

Disability Insurance – Short Term and Long Term

100% paid by Forsyth County. Eligibility begins date of hire.

Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.

Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).

Additional Life Insurance And AD&D

Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.

Retirement Plan (401K)

Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.

Six Months through One Year of County Service

Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That’s a 100% return on the first 5% of pay you save.

Years One through Five

Forsyth County “seeds” your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay.

Years 5 through 10

The County continues its automatic “seed” contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%.

After 10 Years of Service

You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to “seed” your account each year increases to 7.5% of your pay.

01

Do you have a high school diploma or a G.E.D?

• Yes
• No
  
  

02

Do you have at least (1) year previous experience involving office administration, computerized mapping, database administration, and personal computer operations?

• Yes
• No
  
  

03

Do you have the ICC Permit Technician Certification?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Government Administration

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