QCS Demand Service Technician

ABB Schweiz AG; Longview (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a QCS Demand Service Technician, where you'll execute service work and enhance customer operations. This dynamic role offers the chance to work with electrical systems, ensuring quality service and customer satisfaction. With a focus on collaboration and innovation, you'll thrive in a high-performing team that values diversity. If you're passionate about technology and customer service, this is your opportunity to make an impact in the Process Automation industry while enjoying a flexible work model.

Qualifications

• 2+ years of electrical/electronics experience or 4+ years with a HS diploma.
• Ability to use electrical test equipment and troubleshoot systems.

Responsibilities

• Execute service work per instructions and ensure customer satisfaction.
• Identify opportunities to improve customer operations during service.

Skills

Electrical Test Equipment

Mechanical/Electrical Aptitude

Electrical Theory

Troubleshooting Electrical Systems

Basic Hand Tools

DCS Programming

Education

Associate's Degree in a Related Field

High School Diploma/GED

Job description

QCS Demand Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Service Center Manager-PAPI West Region

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: Remote. This role is contributing to the Process Automation Process Industries division.

You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
3. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as trainer when needed, for field service associates and customers.

Our team dynamics

You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

• Associate’s degree in a related field and 2+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 4+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems.
• Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 80% may be required for training and assisting various sites.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:
EEOC Know Your Rights
DOL Pay Transparency

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail].

Resumes and applications will not be accepted in this manner.