Permit Technician

City of Allen; Allen (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

City of Allen is seeking a detail-oriented permit reviewer to ensure building compliance with safety codes by processing permit applications and Certificates of Occupancy. You will track permits from intake to issuance, collect fees, and respond to staff and public inquiries in a collaborative environment.

The role requires a high school diploma with 2 years of office support and customer service experience, and a Texas driver’s license. ICC certification within a year is encouraged.

Qualifications

• High school diploma or equivalent with two years of office support and customer service experience.
• Ability to obtain ICC Permit Technician Certification within one year of hire.
• Valid Texas Driver’s License and safe driving record.
• Criminal background check and pre-employment drug screen.
• Knowledge of city codes, permits procedures, and office software.

Responsibilities

• Accept and process permit applications including fees and documents.
• Verify professional licensing and track inspections in databases.
• Respond to inquiries from staff and the public; provide reports.
• Maintain permit databases and assist with system training.
• Provide exceptional customer service to developers, contractors and citizens.

Skills

Customer service

Communication

Confidentiality

Relationship building

Education

High school diploma or equivalent

Job description

Hiring Range:$17.8836 - $21.9082 Hourly

Full Range:$17.8836 - $25.9327 Hourly

This posting may close at any time once a sufficient number of applications have been received.

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”

At the City of Allen, our employees bring the PRIDE values to life:

• People First– Prioritizing others
• Respect – Treating everyone with courtesy and dignity
• Integrity – Serving with honesty and trust
• Deliver – Following through and exceeding expectations
• Excel– Driving innovation and continuous improvement

We do Work that MATTERS!Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.
The purpose of this position is to ensure building compliance with safety codes and standards by conducting permit reviews. This is accomplished by: accepting permit applications; processing Certificates of Occupancy, residential and commercial permits; tracking information on permits; accepting fees; and responding to requests for information from City staff and the public. This position does not provide direction to other employees.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Conducts permit review activities which includes accepting and processing permit applications, checking for completeness and compliance with applicable State and Local requirements, verifying professional and contractor licensing and calculating and collecting appropriate fees.
• Provides technical support associated with permitting activities by: responding to inquiries on development processes, codes, ordinances and permit review status; scheduling, tracking and entering inspections/permits into databases; and generating and processing daily, monthly and weekly reports.
• Tracks projects from initial application through the final issuance of Certificate of Occupancy.
• Performs financial activities by collecting permit, development, registration and other fees; receipting and recording payments; balancing cash drawers and preparing bank deposits.
• Researches building code questions and issues for contractors, developers, division staff and the public.
• Researches, maintains and updates revisions to codes and ordinances and provides notifications of revisions to interested parties.
• Maintains, updates and reviews permit software databases and provides technical assistance and training to staff on the use of software and databases.
• Provides customer service to the general public, developers, contractors and internal staff.

Education and Experience

Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining:

• High school diploma or equivalent with two (2) years of office support and customer service experience

Certifications and Other Requirements

Ability to Obtain International Code Council (ICC) Permit Technician Certification within one year of hire.

Conditions of Employment

• Safe driving record and Valid Texas Driver’s License
• Clear criminal background check and pre-employment drug screen

Knowledge of

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances, preferred
• Permit department procedures, practices, and techniques, preferred
• Modern office practices, procedures, and equipment

Skill in

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Providing outstanding customer service and conflict resolution.
• Handling highly sensitive information and data with an absolute degree of confidentiality.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written formats.

Overall Physical Strength Demands

Sedentary - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States