Permit Clerk

cityofkaty; Katy (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

City of Katy seeks a dedicated Permit Clerk to join our municipal team. The role involves processing permit applications, handling payments, and delivering courteous customer service to residents and contractors. You will maintain records, coordinate plan reviews, and provide essential clerical support in a busy public-facing environment.

The position requires strong data entry, cash handling, and organizational skills, with attention to confidentiality and accuracy in all transactions.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service or clerical experience preferred.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Greet and assist customers in person and by phone, routing calls as needed.
• Accept, review, and process permit applications and related documentation.
• Receive and record payments, balance daily cash, and prepare deposits.
• Maintain permit records and ensure public supply of applications and materials.
• Maintain confidentiality of customer, permit, and financial information.

Skills

Customer service

Data entry

Cash handling

Recordkeeping

Communication

Organizational skills

Public service

Education

High school diploma or equivalent

Two years customer service or clerical experience

Equivalent combination of education, training, and experience

Job description

Permit Clerk

City of Katy, Texas

The City of Katy is seeking a Permit Clerk to join our team and provide professional, courteous service to residents, contractors, and other customers. The Permit Clerk accepts and processes permit applications and payments while performing a variety of clerical, administrative, and customer service duties in support of the City's permitting operations.

Essential Duties and Responsibilities

The following duties are representative of the position and are not intended to be an exhaustive list. Employees may be assigned additional duties as needed. Reasonable accommodations will be made as required under applicable law.

• Greets and assists customers and residents in person and by telephone; routes calls to the appropriate individual or department, takes detailed messages, and responds to inquiries.

• Accepts, reviews, and processes permit applications and related documentation.

• Stamps plans received for review and assists with the coordination of plan review activities.

• Schedules pre-construction meetings and distributes plan review letters and other related correspondence as needed.

• Receives and records payments, balances daily cash receipts, and prepares bank deposits in accordance with established procedures.

• Monitors permits for expiration and notifies contractors regarding expired permits.

• Prepares, generates, processes, and maintains permit records and files.

• Maintains an adequate supply of permit applications and related materials in public areas.

• Collects, assembles, binds, staples, and duplicates documents and other materials.

• Processes correspondence and other administrative materials as directed.

• Schedules meetings and appointments.

• Opens, sorts, and distributes incoming mail.

• Performs data entry, filing, recordkeeping, and other routine clerical functions.

• Maintains confidentiality and accuracy when handling customer, permit, and financial information.

• For purposes of business continuity, employees in this position are considered Essential Critical Infrastructure Workers, as defined by the Cybersecurity and Infrastructure Security Agency (CISA).

• Performs other duties as assigned.

Minimum Qualifications

Education and Experience

• High school diploma or equivalent; and

• Two (2) years of customer service or clerical experience, preferably in a municipal government environment;
  or

• An equivalent combination of education, training, and experience.

Knowledge of

• Department policies and procedures.

• General bookkeeping practices and procedures.

• Modern office procedures and practices.

• Customer service principles and practices.

• Basic records management and filing procedures.

Skills and Abilities

• Operate a personal computer, standard software applications, and standard office equipment.

• Accurately enter, retrieve, and maintain information and records.

• Handle cash and financial transactions accurately.

• Establish and maintain effective working relationships with coworkers, contractors, residents, and the general public.

• Communicate clearly and professionally, both orally and in writing.

• Organize work, prioritize tasks, and meet established deadlines.

• Maintain accurate filing and recordkeeping systems.

• Provide courteous and professional customer service in a busy public-facing environment.

License and Certification Requirements

A valid State of Texas Driver's License may be required.

Physical Demands and Work Environment

Work is performed primarily in a standard office environment. The position requires regular interaction with the public, contractors, and City staff and may involve extended periods of sitting, standing, computer use, telephone communication, filing, and handling office materials.

Equal Employment Opportunity

The City of Katy is committed to compliance with the Americans with Disabilities Act and Amendments Act (ADAAA) and is an Equal Opportunity Employer. Reasonable accommodations will be provided as required by applicable law.

The job description does not constitute an employment agreement and is subject to change at any time by the employer.