Program Assistant

Cora Dance; New York (NY); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Paid vacation

Discounted classes

Access to special events

Job summary

A prominent dance organization in Brooklyn seeks a Program Assistant for part-time work at the front desk. This role includes providing outstanding customer service and program support to assist over 5,000 weekly visitors. Candidates should have relevant industry and administrative experience, be able to communicate effectively, and be willing to work a flexible schedule, including weekends and evenings. Benefits include paid leave and access to classes and events.

Qualifications

• 1+ year of experience in a customer service role.
• Availability for a flexible schedule including evenings and weekends.
• Fireguard Certification must be attained within 3 months.

Responsibilities

• Serve as the first point of contact for Dance Center visitors.
• Monitor customer experience and provide feedback.
• Manage check-in and class counts.

Skills

Exceptional organizational skills

Strong written and verbal communication skills

Ability to handle multiple assignments

Proactive problem-solver

Education

1+ year of relevant industry experience

1+ years of administrative experience

Tools

MindBody

Zendesk

Active Network

MS Office Suite

Job description

Company: Mark Morris Dance Group
Location: Brooklyn, NY
Compensation: $20.00/hour

Job Summary

The Program Assistant provides essential customer service and program support to the Dance Center’s 5,000+ weekly visitors. This part-time position is situated primarily at the front desk of the Mark Morris Dance Center, where all visitors enter the building.

Essential Duties and Responsibilities

Customer Service

• Serve as the first point of contact for Dance Center visitors by greeting and directing guests, answering phone calls and electronic inquiries, and providing information about all Dance Center programs, rentals, and the Mark Morris Dance Group.
• Communicate, uphold, and enforce Dance Center policies, studio and lobby guidelines, and Community Agreement, all through the lens of MMDG’s core values.
• Monitor and report on customer experience, providing feedback to Program Managers to inform decision‑making.

Program & Registration Support

• Respond to low‑level inquiries in Zendesk, in‑person and by phone; elevate complex issues to Program Associates and Program Managers as needed.
• Maintain a strong knowledge base and understanding of all Dance Center software systems including but not limited to: MindBody, Active, Zendesk and EMS.
• Assist with in‑person Children & Teens registration.
• Manage check‑in and class counts.

Facilities, Safety & Operations

• Relay studio user requests (e.g., temperature, maintenance, equipment, cleaning) to Facilities and follow up as appropriate.
• Partner with security to respond to medical emergencies, safety incidents and building concerns; serve as a designated Fire Guard and assist during emergencies.

Administrative & Project Support

• Availability required for a 1‑hour meeting between 3:30pm‑4:30pm on Tuesday or Wednesday, with the specific day and cadence to be determined based on team needs.
• Perform other duties as assigned.

Minimum Education & Experience Requirements

• 1+ year of relevant industry experience.
• 1+ years of administrative experience.
• Experience with MindBody, Zendesk, Active Network a plus.

Special Requirements

• Ability to work weekday and weekend schedule, as needed.
• Fireguard (F‑03) Certification required or must be attained within the first 3 months of employment.
• First Aid Certification + refresher course annually.
• CPR/AED Certification + refresher course annually.
• Dance Center Floor Warden Safety Training.

Knowledge, Skill, and Ability Requirements

• Exceptional organizational skills.
• Strong attention to detail and excellent follow‑through.
• Ability to handle multiple assignments and prioritize work accordingly.
• Strong written and verbal communication skills.
• Congenial and collaborative team player with a sense of humor and humility.
• Resourceful, versatile, proactive problem‑solver.
• Ability to productively interact with peers, customers, and management.
• High proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU:

• Enjoy working with and getting to know people within a diverse community.
• Understand the balance of having a welcoming energy while maintaining policies required in customer service positions.
• Are a collaborative team member.
• Are highly organized and detail‑oriented.
• Are willing to be flexible and reprioritize as needed.

SCHEDULE

• Monday 3pm‑9:30pm
• Thursday 4:30pm‑9:30pm
• Friday 4:30pm‑9:30pm
• Saturday 1:30pm‑9:30pm

Benefits

• Paid vacation, sick/personal leave, holidays and bonus days
• Access to free and discounted classes at the Dance Center and online
• Access to special events and MMDG performances (when available)
• Invitations to cultural events extended to staff members by community partners