Performing Arts Venue Operations Coordinator

Playbill, Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

New York City Ballet is seeking a Venue Operations Associate to support the day-to-day operations of the David H. Koch Theater and related facilities.

You will coordinate building services, administrative tasks, payroll documentation, and safety inspections to ensure a clean, safe, and welcoming environment for artists and staff. Working with DHKT Production, Guest Experience, and Venue Management, you will help execute performances, rentals, and events, maintain records, manage work orders, and

Qualifications

• Strong organizational skills and ability to multi-task.
• Excellent verbal and written communication.
• Experience in venue operations.
• Experience with payroll reconciliation and spreadsheets.
• Proficient in Microsoft Office and team sharing software.
• High School diploma or equivalent.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Support day-to-day operations of the David H. Koch Theater and designated Lincoln Center facilities, coordinating administrative, operational, and building service functions to ensure efficient departmental workflows and a safe, well-maintained environment.
• Provide day-to-day administrative and office management support for the Venue Management Department, including overseeing office supplies, equipment, mail and postage systems, and departmental records.
• Generate weekly payroll worksheets for review and approval, acting as the liaison / primary admin for Work Easy.
• Coordinate paycheck distribution across Venue Management.
• Ensure accurate public / employee incident and workers’ compensation records, including claim documentation, maintaining the employee emergency contact form, benefits reporting, and follow‑up.
• Assist with the preparation, execution, and related administrative coordination of rental contracts for clients and vendors.
• Oversee security key cabinet records and coordinate the distribution of key copies as needed.
• Maintain related operational documentation and distribute information to appropriate personnel as necessary.
• Organize and update operational records, including work orders, maintenance logs, inspection records, and other departmental files and inventories.
• Conduct biweekly inspections of public and operational spaces throughout DHKT and the 8th Floor of the Samuel B. Rose Building; document and report maintenance issues, equipment malfunctions, building deficiencies, and potential safety hazards.
• Administer the DHKT work order system, promptly addressing and coordinating maintenance requests with internal departments, facilities personnel, outside contractors, and vendors to ensure timely resolution and delivery of building services.
• Coordinate operational and building service needs, including office vendors, dumpsters, deliveries, supplies, and equipment, while ensuring orderly receiving, storage, and loading areas.
• Support preventative maintenance initiatives and facility improvement projects as directed.
• Ensure venue spaces remain clean, organized, accessible, and compliant with applicable safety requirements, ensuring all performance ready at all times.
• Collaborate with relevant departments to support seamless daily operations, storage needs, and meet the needs of visiting artists, production teams, event staff, and rental clients.
• Serve as a point of contact for assigned operational projects, building service requests, and departmental initiatives, responding promptly to changing priorities and unexpected facility needs.
• Perform additional duties and support special projects as assigned.

Skills

Venue operations

Organizational skills

Attention to detail

Verbal and written communication

Customer service

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

Microsoft Office

Payroll systems

Facility management software

Job description

New York City Ballet is seeking a Venue Operations Associate to support the day-to-day operations of the David H. Koch Theater and related facilities.

You will coordinate building services, administrative tasks, payroll documentation, and safety inspections to ensure a clean, safe, and welcoming environment for artists and staff. Working with DHKT Production, Guest Experience, and Venue Management, you will help execute performances, rentals, and events, maintain records, manage work orders, and