Performance Tracking Specialist

SERCO OF TEXAS - GULF COAST; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

SERCO OF TEXAS - GULF COAST is seeking a Performance Tracking Specialist to ensure the accuracy, consistency, and integrity of program data across service lines. You will support data-informed decision making and help maintain compliance with governance standards and regulatory requirements.

The role involves entering and validating records, running system queries, and generating dashboards for internal reviews.

Qualifications

• Bachelor’s degree or equivalent in a data-related field.
• At least 2 years in data entry, reporting, auditing, or performance tracking.
• Proficiency with Microsoft Excel and data management tools.
• Strong attention to detail and accuracy with data.
• Ability to analyze information, identify discrepancies, and resolve issues.
• Strong written and verbal communication; ability to manage multiple priorities.

Responsibilities

• Enter, review, and validate records and service data in internal systems.
• Perform cross-system audits to ensure data accuracy and resolve discrepancies.
• Develop and run system queries to support operations and tracking.
• Generate data reports and dashboards for reviews and analysis.
• Assist with compliance monitoring and corrective actions.
• Collaborate with teams to improve data collection processes.

Skills

Data entry

Auditing

Data analysis

Excel

Reporting

Dashboarding

Communication

Time management

Confidentiality

Education

Bachelor’s degree or equivalent in a data-related field

Job description

Performance Tracking Specialist

Position Summary

The Performance Tracking Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.

Key Responsibilities

• Enter, review, and validate customer records, case notes, and service data in internal systems.
• Perform cross-system audits to ensure data accuracy and resolve discrepancies.
• Develop and run system queries to support program operations and performance tracking.
• Generate data reports and dashboards to support internal reviews and program analysis.
• Support compliance monitoring efforts by preparing documentation and assisting with corrective actions.
• Collaborate with program and operations teams to improve data collection processes and protocols.
• Ensure data governance standards are upheld in alignment with board and regulatory requirements.
• Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency.

Minimum Qualifications

• Bachelor’s degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience.
• At least 2 years of experience in data entry, reporting, auditing, or performance tracking.
• Proficiency with Microsoft Excel and other data management tools.
• Strong attention to detail and accuracy in handling data.
• Ability to analyze information, identify discrepancies, and resolve issues.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Commitment to confidentiality, compliance, and data integrity.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Performance Tracking Specialist