Quality Policy Trainer

Dynamic Workforce Solutions; El Paso (TX); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Tuition assistance

Job summary

Dynamic Workforce Solutions seeks a Quality Policy Trainer to ensure program compliance, data integrity, and service quality by conducting quality reviews, analyzing workforce activities, and delivering targeted training and technical assistance to support contract requirements. This is a remote, exempt, full-time position.

The role reports to the Performance and Data Analyst and involves developing training programs across classroom, virtual, and hybrid formats, monitoring data, and producing

Qualifications

• Bachelor's degree or equivalent required.
• Certified Workforce Development Professional credential preferred.
• Two years of relevant work experience with knowledge of WIOA, Welfare Transition, SNAP, ES/UI, TAA, and related programs.

Responsibilities

• Conducts quality reviews using sampling, auditing, and observation to ensure policy/procedure/compliance.
• Develops plans for regular monitoring of program data.
• Reviews client eligibility determinations and expenditure requests.
• Monitors staff case files, reports, and payments for compliance.
• Documents staff performance and identifies coaching needs.
• Prepares quality monitoring reports and documentation for performance improvement.
• Communicates findings with actionable recommendations for staff.
• Coordinates training and technical assistance with management.
• Develops and administers training programs in classroom, virtual, and hybrid formats.
• Reviews workflows to ensure compliance and provides technical support.
• Maintains records of training schedules, attendance, and evaluations.
• Updates document control and quality monitoring records.
• Applies Extreme Customer Service principles.

Skills

Data analysis

Coaching techniques

Communication skills

Customer service

Teamwork

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Electronic case management

AI-enabled platforms

Job description

Job Title: Quality Policy Trainer

Reports to: Performance and Data Analyst

Position Classification: Exempt

Wage range: $45,760 - $49,920 annually

Primary Objectives of Position: Ensures program compliance, data integrity, and service quality by conducting quality reviews, analyzing workforce activities, and delivering targeted training and technical assistance to support contract requirements and continuous performance improvement. This is a remote position.

Essential Job Functions

• Conducts quality reviews using statistical sampling, auditing, and observation of work-in-progress to evaluate compliance with policies, procedures, and contract requirements


• Develops and implements plans for regular monitoring of required program data


• Reviews client eligibility determinations and expenditure requests as applicable


• Monitors case files, reports, and payment requests submitted by staff to ensure compliance with local, state, and federal requirements


• Documents staff performance related to client enrollment, documentation accuracy, and expenditure processing, and identifies coaching and training needs


• Prepares quality monitoring reports and documentation to support performance improvement efforts


• Communicates data findings clearly and effectively, providing actionable recommendations to improve staff competency and service quality


• Coordinates with management to schedule and deliver follow-up training and technical assistance


• Develops and administers training programs for staff using classroom, virtual, and hybrid formats, including creation of training materials and assessment tools


• Reviews operational procedures and workflows to ensure compliance and provides technical assistance to staff to support process and quality improvement


• Maintains accurate records related to training schedules, attendance, and pre- and post-training evaluations


• Updates and maintains document control systems and quality monitoring records


• Applies Extreme Customer Service principles in all interactions with staff, partners, and leadership

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications

• Education: Bachelor's degree or equivalent


• Credentials: Certified Workforce Development Professional credential preferred


• Experience: Two years of relevant work experience. Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and all applicable local Workforce Service programs. Familiarity with applicable federal, state, and local laws and regulations required. Experience with state data systems preferred.


• Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis, and data base access. Ability to clearly and concisely communicate via presentations, in person, written, and oral communications. Ability to work in a fast-paced, team environment and to work independently with minimal direction. Excellent interpersonal skills and customer service orientation.


• Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.


• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Salary: $45760 - $49920 per year