Performance & Reporting Lead (Admin VI) - Hybrid

Mass; Boston (MA); Hybrid; USD 94,000 - 145,000; Full time

Job summary

Massachusetts Department of Transportation seeks a Manager of Performance and Reporting to lead performance management projects across MassDOT and MBTA. You will oversee dashboards, metrics, and reporting, guiding senior management in data-driven decision making.

The role includes supervising analysts, coordinating cross‑departmental committees, and advancing our performance measurement program. A background check is required; hybrid work may be available.

Responsibilities

• Proactively identify project needs across all divisions of MassDOT and the MBTA, and create scope for projects that include objectives, milestones, and timelines.
• Supervise a team of analysts and interns, including a senior analyst on the above performance and metric development projects. Manage the process to hire for specific skillsets.
• Lead and participate in various committees established throughout MassDOT for further collaboration and coordination of data sharing, data collection, performance measures reporting, etc.
• Expand understanding of transportation performance measures and best practices.
• Facilitate departmental and inter-departmental meetings, meeting management, and collaborative problem solving.
• Develop effective reporting strategies for metrics, which may include the creation of dashboards, reports, briefings, and other materials.
• Coordinating within and across departmental teams with the goal of completing projects quickly and efficiently.
• Analyze and make recommendations on the use of various internal and external data sources and lead the development of performance metrics, along with communicating decisions about metric calculations to internal and external audiences.
• Manage and support projects related to the design, implementation, and evaluation of performance metrics for all departments of MassDOT and the MBTA.
• Manage processes and use analytical skills to assess data, refine metrics and determine effective reporting and communication of results for performance measures. Provide explanations for decisions around why metrics and targets are appropriate and effective for tracking outcomes to various audiences.
• Identify and recommend how to use key performance indicators to improve outcomes in delivery of transportation projects and services.
• A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

Job description

Massachusetts Department of Transportation seeks a Manager of Performance and Reporting to lead performance management projects across MassDOT and MBTA. You will oversee dashboards, metrics, and reporting, guiding senior management in data-driven decision making.

The role includes supervising analysts, coordinating cross‑departmental committees, and advancing our performance measurement program. A background check is required; hybrid work may be available.