Performance Improvement Specialist

The Shriners Hospital for Children; Boston (MA); On-site; USD 74,000 - 110,000; Full time

Job summary

The Shriners Hospitals for Children is seeking a Performance Improvement Specialist to lead initiatives that enhance the quality, efficiency, and safety of patient care and operational processes.

This role involves data analysis, process mapping, and the implementation of evidence-based practices to drive continuous improvement throughout the hospital.

Qualifications

• High school diploma or GED required.
• Experience in data collection, analysis, and reporting.
• Strong Excel skills and data-driven mindset.
• Experience with Lean Six Sigma or RCA is a plus.

Responsibilities

• Evaluate existing workflows, systems, and processes to identify efficiency gaps.
• Gather and analyze performance metrics and KPIs to quantify problems and track progress.
• Collaborate with cross-functional teams to develop practical solutions and implement them.
• Create training materials, SOPs, and documentation to support adoption of optimized processes.
• Prepare and present reports on project performance, findings, and recommendations to leadership.

Skills

Data analysis

Process improvement

Cross-functional collaboration

Education

High school Diploma/GED

Tools

Microsoft Excel

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.Job DescriptionJob SummaryThe Performance Improvement Specialist at The Shriners Hospital for Children is responsible for leading and supporting initiatives aimed at enhancing the quality, efficiency, and safety of patient care and operational processes. This role involves data analysis, process mapping, and the implementation of evidence-based practices to drive continuous improvement throughout the hospital.Key ResponsibilitiesEvaluate existing workflows, systems, and processes to pinpoint areas for improved efficiency and effectiveness.Gather and analyze performance metrics and key performance indicators (KPIs) to quantify problems, track progress and update dashboards.Work with cross-functional teams to develop practical solutions, which may include process redesign or the implementation of new technologies.Lead or participate in projects using methodologies such as Lean Six Sigma, or RCA (Root Cause Analysis) to achieve ongoing enhancements in patient safety.Create and deliver training materials, standard operating procedures (SOPs), and other documentation to support successful adoption of optimized processes.Prepare and assist in presenting reports on project performance, findings, and recommendations to leadership and other relevant committees.Required QualificationsHigh school Diploma/GEDPreferred QualificationsExperience in data collection, analysis, and reportingExperience in performance improvement/process improvementStrong computer skills required (including strong skills in Microsoft Excel)The pay range for this position is $73,559.20 - $110,350.24. Compensation is determined based on years of relevant experience and departmental equity.