Performance Improvement Specialist

Shriners Children's; Boston (MA); On-site; USD 74,000 - 110,000; Full time

Job summary

The Performance Improvement Specialist at Shriners Children's is responsible for leading and supporting initiatives to enhance the quality, efficiency, and safety of patient care and operational processes.

This role involves data analysis, process mapping, and the implementation of evidence-based practices to drive continuous improvement throughout the hospital. You will collaborate with cross-functional teams and leadership to develop practical solutions and train staff on new procedures.

Qualifications

• Experience in data collection, analysis, and reporting.
• Experience in performance improvement/process improvement.
• Strong Excel skills and data handling capabilities.

Responsibilities

• Evaluate workflows and KPIs to identify efficiency improvements.
• Collaborate with cross‑functional teams to implement solutions and new technologies.
• Lead or participate in projects using Lean Six Sigma or RCA methods to improve patient safety.
• Create SOPs and training materials to support new processes.
• Present findings and recommendations to leadership and committees.

Skills

Data analysis

Process improvement

Lean Six Sigma

Performance improvement

Education

High school Diploma/GED

Tools

Microsoft Excel

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description

Job Summary

The Performance Improvement Specialist at The Shriners Hospital for Children is responsible for leading and supporting initiatives aimed at enhancing the quality, efficiency, and safety of patient care and operational processes. This role involves data analysis, process mapping, and the implementation of evidence-based practices to drive continuous improvement throughout the hospital.

Key Responsibilities

• Evaluate existing workflows, systems, and processes to pinpoint areas for improved efficiency and effectiveness. Gather and analyze performance metrics and key performance indicators (KPIs) to quantify problems, track progress and update dashboards.
• Work with cross-functional teams to develop practical solutions, which may include process redesign or the implementation of new technologies.
• Lead or participate in projects using methodologies such as Lean Six Sigma, or RCA (Root Cause Analysis) to achieve ongoing enhancements in patient safety.
• Create and deliver training materials, standard operating procedures (SOPs), and other documentation to support successful adoption of optimized processes.
• Prepare and assist in presenting reports on project performance, findings, and recommendations to leadership and other relevant committees.

Required Qualifications

• High school Diploma/GED

Preferred Qualifications

• Experience in data collection, analysis, and reporting
• Experience in performance improvement/process improvement
• Strong computer skills required (including strong skills in Microsoft Excel)

The pay range for this position is $73,559.20 - $110,350.24. Compensation is determined based on years of relevant experience and departmental equity.