Performance Improvement Program Manager - Nursing Quality and Safety

ChristianaCare; Wilmington (DE); Presencial; USD 58.000 - 92.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

Paid time off

403(b) retirement plan

Tuition assistance

Professional development opportunities

Collaborative culture

Descripción de la vacante

ChristianaCare is seeking a Part-Time PI Program Manager to join the Nursing Quality & Safety team in Wilmington, DE. You will drive quality improvement, patient safety, and performance initiatives across the health system, using data and methodologies to deliver measurable results.

You will partner with clinical and operational leaders, mentor teams, and support readiness for Joint Commission, CMS, Magnet, and other regulatory standards in a role emphasizing collaboration, reliability, and

Formación

• Bachelor's degree in Nursing required; Master's preferred.
• Delaware RN licensure or eligibility.
• Minimum three years in healthcare quality or related field.
• Experience leading interdisciplinary healthcare teams.

Responsabilidades

• Lead performance improvement, patient safety, and quality initiatives across the organization.
• Apply Lean, Six Sigma, PDCA, and related methodologies to improve outcomes.
• Use RCA, Fishbone, FMEA, VSM, and 5 Whys to identify opportunities and solution sets.
• Analyze data to measure outcomes, identify trends, and support decisions.
• Develop project plans, timelines, and performance metrics; manage dashboards and reports.
• Collaborate with Nursing, Medical Staff, Population Health, Care Management, IS, Patient Safety, and Quality leaders.
• Mentor and lead change toward a culture of continuous improvement and accountability.

Conocimientos

Project leadership

Interdisciplinary collaboration

Data analytics

Tableau

Microsoft Office

Educación

Bachelor's degree in Nursing

Master's degree in Nursing, Public Health, Healthcare Administration, or related field

Herramientas

EMR systems

Tableau

Reporting tools

Descripción del empleo

Job Details

PI Program Manager

Nursing Quality & Safety | Avenue North | Wilmington, DE

At ChristianaCare, our mission is simple: we take care of people. As one of the nation's leading healthcare organizations, we are committed to excellence, innovation, and creating a culture where caregivers can thrive while making a meaningful impact on patient outcomes.

We are seeking an experienced Part Time, 20 hours a week, Performance Improvement (PI) Program Manager to join our Nursing Quality & Safety team. This key leadership role will drive quality, patient safety, and process improvement initiatives across the health system while supporting our journey toward becoming a highly reliable organization. The PI Program Manager serves as a strategic partner to clinical and operational leaders, utilizing data, performance improvement methodologies, and change management strategies to deliver measurable results that enhance patient care and operational excellence.

Principal Duties & Responsibilities

In this role, you will:

• Lead and facilitate complex performance improvement, patient safety, and quality initiatives across the organization.
• Apply Lean, Six Sigma, Plan-Do-Check-Act (PDCA), and other performance improvement methodologies to improve outcomes and processes.
• Utilize quality improvement tools such as Root Cause Analysis, Fishbone Diagrams, Failure Mode Effects Analysis, Value Stream Mapping, and 5 Whys to identify opportunities and implement sustainable solutions.
• Analyze clinical, operational, and performance data to measure outcomes, identify trends, and support data-driven decision making.
• Design and manage project plans, timelines, milestones, and performance metrics to ensure successful project execution.
• Develop and present dashboards, scorecards, reports, and visual presentations to communicate progress and outcomes to stakeholders.
• Collaborate with multidisciplinary teams including Nursing, Medical Staff, Population Health, Care Management, Information Services, Patient Safety, Accreditation, and Quality leaders.
• Serve as a mentor, educator, and change leader to promote a culture of continuous improvement, learning, and accountability.
• Support organizational readiness and compliance efforts related to Joint Commission, CMS, Magnet, and other regulatory requirements.

Education & Experience

Required:

• Bachelor's degree in Nursing; Master's degree in Nursing, Public Health, Healthcare Administration, or a related field preferred.
• Current Delaware RN licensure or eligibility to obtain licensure.
• Minimum of three years of relevant healthcare quality, patient safety, performance improvement, or related experience.
• Demonstrated experience leading projects and facilitating interdisciplinary teams within a healthcare setting.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ).
• Lean Six Sigma certification.
• Project Management certification.
• Experience with electronic medical records and data analytics platforms.
• Proficiency in Microsoft Office applications, Tableau, and other reporting and data analysis tools.

Why ChristianaCare?

• Full medical, dental, and vision benefits beginning day one
• Generous paid time off and work-life benefits
• 403(b) retirement savings plan with organization contribution
• Tuition assistance and professional development opportunities
• A collaborative culture committed to innovation, excellence, and compassionate care
• Opportunities to make a lasting impact on quality, safety, and patient outcomes across one of the region's largest healthcare systems
• Join a team that is shaping the future of healthcare through innovation, continuous improvement, and a relentless commitment to delivering exceptional care for every patient, every time.

Hourly Pay Range: $42.11 - $67.37

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 21, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid t