Performance Improvement Program Manager II - RN - Accreditation

Christiana Care; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

403(b) retirement with company match

Paid time off with rollover

Job summary

ChristianaCare is seeking a Registered Nurse to join our Accreditation team as a Performance Improvement Program Manager. This role partners with clinical and operational leaders to drive quality, patient safety, and high reliability across the health system.

The RN will lead improvement initiatives, facilitate readiness activities, and coach teams in Lean, Six Sigma, and related methodologies to sustain workflow improvements. Strong communication and organizational skills are essential.

Qualifications

• Bachelor of Science in Nursing (BSN) required.
• Current RN license eligible to practice in Delaware.
• Minimum 3 years healthcare experience.
• Strong communication, collaboration, analytical and problem‑solving skills.
• Ability to manage multiple initiatives across multidisciplinary teams.

Responsibilities

• Lead and support performance improvement, quality, patient safety, and accreditation initiatives.
• Partner with nursing, physicians, and operational leaders to identify improvement opportunities and develop solutions.
• Facilitate regulatory readiness activities including tracers, self-assessments, and action plans.
• Apply Lean, Six Sigma, PDCA, RCA, FMEA, 5 Whys, and process mapping tools.
• Develop and manage project plans, timelines, milestones, and metrics.

Skills

Communication

Collaboration

Analytical thinking

Problem-solving

Multidisciplinary teamwork

Education

BSN

Master’s degree (preferred)

Tools

Excel

PowerPoint

Tableau

Job description

Ready to use your nursing experience to improve care beyond a single unit or department? ChristianaCare is seeking a Registered Nurse to join our Accreditation team as a Performance Improvement Program Manager. This role is ideal for an RN who enjoys solving problems, improving processes, working across teams, and helping create safer, more reliable care. You’ll partner with clinical and operational leaders throughout the health system on initiatives involving quality, patient safety, accreditation, regulatory readiness, and performance improvement.

What You’ll Do

• Lead and support performance improvement, quality, patient safety, and accreditation initiatives.
• Partner with nursing, physicians, and operational leaders to identify opportunities for improvement and develop sustainable solutions.
• Facilitate regulatory and accreditation readiness activities, including tracers, self-assessments, and follow-up action plans.
• Use improvement tools such as Lean, Six Sigma, PDCA, Root Cause Analysis, FMEA, 5 Whys, and process mapping.
• Develop and manage project plans, timelines, milestones, and performance measures.
• Analyze clinical and operational data and communicate results through dashboards, scorecards, reports, and presentations.
• Help teams implement and sustain workflow and process improvements.
• Educate, coach, and support staff and leaders in performance improvement methodologies.
• Collaborate across disciplines to advance a culture of continuous improvement, patient safety, and high reliability.

Qualifications

• Bachelor of Science in Nursing (BSN)
• Current RN license eligible to practice in the State of Delaware
• Minimum of 3 years of relevant healthcare experience
• Strong communication, collaboration, analytical, and problem-solving skills
• Ability to organize and manage multiple initiatives and work effectively across multidisciplinary teams

Preferred

• Master’s degree in a healthcare-related field
• Experience in healthcare quality, patient safety, accreditation, performance improvement, project management, or nursing leadership
• Experience leading multidisciplinary teams or multiple healthcare projects
• CPHQ, Lean Six Sigma, or Project Management certification
• Experience with electronic health records, Excel, PowerPoint, Tableau, or similar data and reporting tools

Why ChristianaCare?

This is an opportunity to make an impact beyond a single department. You’ll collaborate across ChristianaCare to strengthen the systems, practices and culture that support safe, high-quality care and better patient outcomes.

CHRISTIANACARE OFFERS

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 week paid parental leave.
• Tuition assistance.
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentorship, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Hourly Pay Range: $42.11 - $67.37

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.