Performance Improvement Manager II - RN - Quality and Safety

Christiana Care Health Services, Inc.; Town of Christiana (WI); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Full Medical, Dental, Vision, Life

403(b) retirement with company match

Generous paid time off

12 week paid parental leave

Tuition reimbursement

Care@Work and wellness programs

Job summary

ChristianaCare Health Services, Inc. is seeking a Performance Improvement Program Manager to lead quality initiatives across our health system.

You will collaborate with clinical teams and leaders to advance patient safety and reliability using Lean, Six Sigma, and data-driven methods. In this role you will manage projects, develop dashboards and reports, mentor staff, ensure regulatory readiness (Joint Commission, CMS, Magnet), and drive sustained performance improvements that improve patient

Qualifications

• Nursing license to practice in Delaware.
• Minimum of three years of relevant experience.
• Master’s degree in allied healthcare, public health, healthcare, or a related field; or a bachelor’s degree with enrollment in a master’s degree program.

Responsibilities

• Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
• Apply proven improvement methodologies, including Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
• Leverage data and analytics to identify opportunities, monitor quality measures, evaluate outcomes, and communicate results through dashboards, scorecards, and executive-level reporting.
• Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster a culture of continuous improvement and high reliability.
• Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards, while providing education, mentoring, and oversight of assigned personnel.

Skills

Nursing license

Healthcare quality improvement

Project management

Data analytics

Education

Master’s degree in allied healthcare / public health / healthcare

Tools

Tableau

Microsoft Office

EMR systems

CPHQ

Lean Six Sigma

Project Management certification

Job description

Job Details Drive Meaningful Change. Elevate Quality. Improve Patient Outcomes. Are you passionate about transforming healthcare through innovation, collaboration, and data-driven improvement? ChristianaCare is seeking a Performance Improvement Program Manager to join our Office of Quality and Safety.

In this impactful role, you’ll collaborate with clinical teams and organizational leaders to advance quality, strengthen patient safety, and lead sustainable performance improvement initiatives across our healthcare system.

This is an exciting opportunity for a results-driven professional who thrives on solving complex challenges, influencing change, and making a measurable difference in healthcare delivery.

What You’ll Do

• Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
• Apply proven improvement methodologies, including Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
• Leverage data and analytics to identify opportunities, monitor quality measures, evaluate outcomes, and communicate results through dashboards, scorecards, and executive-level reporting.
• Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster a culture of continuous improvement and high reliability.
• Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards, while providing education, mentoring, and oversight of assigned personnel.

Required Qualifications

• Nursing license to practice in Delaware
• Minimum of three years of relevant experience.
• Master’s degree in allied healthcare, public health, healthcare, or a related field; or a bachelor’s degree with enrollment in a master’s degree program in public health, healthcare management, information technology, or business.

Preferred Qualifications

• CPHQ, Lean Six Sigma, or Project Management certification.
• Experience leading multiple healthcare improvement projects and facilitating multidisciplinary teams.
• Proficiency with electronic medical records, Microsoft Office applications, Tableau, and data analysis and reporting tools.

Why ChristianaCare?

At ChristianaCare, your work goes beyond improving process. it helps create safer, more effective care experiences for the patients and communities we serve. Join a collaborative team where your expertise, leadership, and commitment to excellence can help shape the future of healthcare.

CHRISTIANACARE OFFERS:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 week paid parental leave.
• Tuition reimbursement.
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentorship, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Hourly Pay Range:

Hourly Pay Range: $42.11 - $67.37 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Post End Date Nov 20, 2026

EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals.

Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia.

Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions

Christiana Care Health System Website

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.